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Colonial Volkswagen of Medford

Medford, MA

4.8
1,927 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,927 reviews

January 28, 2023

Steve Warren was very helpful, thanks for helping me purchase a new atlas cross sport. Will recommend to my friends. More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Tony responded

Great dealership

January 28, 2023

very good sales representative, helped us buy a car such a nice guy! will definitely recommend to friends&family More

by Michelle Bonilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Michelle, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 28, 2023

My experience at Colonial VW of Medford was extremely positive. Keven Umana was incredibly helpful in the car shopping and buying process. Would highly recommend to anyone looking at VW More

by nc285
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Keven and our team and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 27, 2023

My experience with Colonial Volkswagen has always been great, and this time was no different. Tom was so helpful, explaining my service to me and getting me in and out in a timely manner. They’re the best More

by staceywideman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in the Service Dept.
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Stacey, Thank you so much for your kind words for Tom, Frank, and our service team, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 22, 2023

Bought our car after leasing, they made it the best offer. This is our second purchase through VW More

by gina.ferace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, Gina, and we look forward to continuing to serve you in the future!

January 20, 2023

I visited VW Medford to review buyout options for my existing lease. Paul was extremely helpful and the process was easy. I always receive great customer service when I come here and I am happy with my More

by Caitlin Hankard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2023 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and five-star rating mean a lot to us. We're glad to hear that Paul was able to help and that you had a positive experience. We look forward to having you as one of our valued customers for years to come, Caitlin.

January 19, 2023

Quick and helpful. Was expecting another 8 hour wait for a tire check and oil change. I was in and out in under 2 hours. Thank you. More

by pauldmock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Colonial Volkswagen of Medford responded

Thank you, Paul! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 19, 2023

Josh was great to work with. He went above and beyond. Very happy with my purchase! More

by gregory.lyons1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 18, 2023

George was great and helped with every step and answered all my questions! Very transparent on all fees with no hidden costs. Would recommend VW Colonial and George to anyone! More

by meaganturcot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Makrigiannis
Jan 18, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Meagan, and look forward to your next visit.

January 17, 2023

Frank and the rest of the service team have always taken care of me and my vehicles. They are friendly, polite, and make sure I have everything I need. I booked my most recent appointment over the phone, th More

by kovach.jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Jessica, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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