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Colonial Volkswagen of Medford
Medford, MA
2,215 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,215 reviews
November 25, 2023
Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location. More
by RWP
Verified Customer
November 24, 2023
They were professional and took good care of my car and were respectful of my concerns. were respectful of my concerns. More
by CAMEL_PONDYLAND
Employees Worked With
November 24, 2023
I don’t have strong feelings one way or another on the service here. They’re fine but I don’t get super excited either. They are the priciest VW dealership that I’ve come across. service here. They’re fine but I don’t get super excited either. They are the priciest VW dealership that I’ve come across. More
by CHXFACE
Employees Worked With
November 23, 2023
Dealership is conveniently located, updated, clean and I was satisfied with the deal I got. Had a great experience with the business office and will likely continue with regular service appointments there. was satisfied with the deal I got. Had a great experience with the business office and will likely continue with regular service appointments there. I thought the customer service for sales was a bit sloppy (having an ipad running training on the table while talking about cars was distracting, sales person was at times dismissive, aired his qualms with his personal compensation for the deal) and I am really disappointed with how long it is taking for my second key to be provided (3+ weeks) that was supposed to be given when I picked up the car. More
by DEVAN.HORAHAN
November 23, 2023
Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle. my new car. The salesman did a great job of explaining to me how to operate the vehicle. More
by JEFFORMAX
November 23, 2023
Always a pleasure to do business at Colonial. Everyone is kind and attentive and car completely clean and in perfect shape. I love these guys. Frank is always super professional and a pleasure to Everyone is kind and attentive and car completely clean and in perfect shape. I love these guys. Frank is always super professional and a pleasure to work with. Thanks guys!! More
by jofrmil
Employees Worked With
November 19, 2023
They lied repeatedly about when we would take delivery of the car. Reneged on their promise to pay our insurance for the time we were waiting. Offered 1200 to help with rise of loan rate and for the long wa the car. Reneged on their promise to pay our insurance for the time we were waiting. Offered 1200 to help with rise of loan rate and for the long wait. They took so long to deliver the car that we had to reapply and the rates went up significantly. They tried to tell us that the 1200 was for everything when they previously offered to cover insurance separately. The errors made during the transaction which lasted 6 weeks were 80% theirs and 20% their own financing partner. Clearly no communication between management and sales. No one took ownership of our transaction and left it in limbo while they went out on pto. We will never be back to this dealership again. More
by Dont buy from colonial
Employees Worked With
Other Employees :
Jason Giacoppo
November 18, 2023
I had a noise coming from front driver wheel. 2nd time in for repair, after replacing brakes and the issue is not fixed. 2nd time in for repair, after replacing brakes and the issue is not fixed. More
by neritan.g
Employees Worked With
November 17, 2023
Friendly and welcoming service personnel. They were knowledgeable about the situation and listened to my concerns. They were knowledgeable about the situation and listened to my concerns. More
by Ekim3000
Employees Worked With
November 16, 2023
Professional, friendly, knowledgeable, and great communication. Appreciate the entire team's commitment to providing as smooth and frictionless an experience as possible when your car has to be in t communication. Appreciate the entire team's commitment to providing as smooth and frictionless an experience as possible when your car has to be in the shop! They are great about keeping my VW running well. More
by mlaib
Employees Worked With
