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Colonial Volkswagen of Medford

Medford, MA

4.8
1,951 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,951 reviews

October 19, 2022

I was able to drop my vehicle off the night before and pick it up at the end of the day. My service rep contacted me when my vehicle was evaluated and when the work was complete. Easy! More

by KLUHMEYER
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 16, 2022

She did a great job explaining all the paperwork and it didn’t take very long. More

by LisaR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Colonial Volkswagen of Medford responded

Lisa, Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 14, 2022

Recent yearly service appointment was a breeze! Wait time was reasonable & the waiting area is spacious & comfortable. The service personnel are both helpful & courteous! More

by brownie.les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 07, 2022

i’ve been a customer here since 2017. it’s always a pleasant visit. sales and service are both so helpful. dan with service is always so nice and helpful and makes the process easy. i’ll More

by Miaxnoonan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
Oct 07, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 07, 2022

Service Advisor, Tom Bowes, was a pleasure to work with. My daughter's brakes were in desperate need of replacement and he did his best to get our VW Tiguan in for service ASAP. Very nice dealership! More

by luxy19662004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Bowes
Oct 09, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 07, 2022

Great service. Steve Warren helped me. Great experience. I would not hesitate to work with him again. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and the team met your expectations. Thank you again for choosing Colonial Volkswagen of Medford!

October 06, 2022

Best dealership around! Paul Lazzaro is the best salesman. He is very knowledgeable, patient and understanding. Service Department is also very friendly and takes care of e More

by CPATCH64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 04, 2022

Friendly staff. Steven T was knowledgeable, answered all our questions and a No Pressure sales expert More

by vrf2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your feedback on your recent visit to Colonial Volkswagen of Medford. It's great to hear that Steven was able to assist you with choosing the perfect vehicle and that you had such a positive experience!

October 04, 2022

Thank you again Steve Warren and Stephanie Treason for your service and helping me get right car. We was very friendly and knowledgeable. More

by eugene.951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Eugene. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 03, 2022

It was a pleasure working with Steve Warren. No pressure, helped me get the car I wanted. Drove my new car home the same day. Great experience. More

by JoeD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Joe! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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