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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,924 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,924 reviews

September 06, 2022

Prompt service by Brian & Josh. I was instantly helped and not treated like a burden. More

by DIMITRAMURPHY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
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Sep 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Colonial Volkswagen of Medford are glad to have you as a customer.

Helpful
September 06, 2022

Excellent customer service,easy to deal. Steve makes it so easy during paperwork.Thank you More

by grpoudel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that Steve had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Helpful
September 06, 2022

The service crew members were extremely receptive and helpful during a stressful time! Would go to them again for any help with my car. More

by mmvansaders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Dasilva
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Sep 07, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
September 06, 2022

Great service provided by colonial vw of Medford. The process went very smoothly. Thank you More

by Sunizony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
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Sep 07, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Colonial Volkswagen of Medford!

Helpful
September 03, 2022

Extremely disappointed in the amount that I paid for the services I received. If you are serious about this survey you should compare the costs for the same services I paid in 2021 and the significant incre More

by arobertson1121
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your feedback. Customer satisfaction is our top priority and we're sorry that we failed here. Please don't hesitate to reach out to us directly if you'd like to discuss this issue in more detail. We sincerely value your business and would appreciate the opportunity to address your concerns. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
September 01, 2022

Steve Warren helped me get a great deal on the car I have been wanting for a while now. That’s the Golf R. Reasonable, great guy, easy to work with. I highly recommend him. Thank you Steve More

by yeahtoni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your review and kind words for Steve! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

Helpful
August 31, 2022

As usual, when dealing with Colonial, everything was first class It was good to check in with Paul Lazzaro, our original sales person, Rusty in Maintenance was great to deal with. Thanks again. More

by EHW31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
August 28, 2022

Wonderful service from a very caring staff. So happy Colonial is close to my house. More

by juheat6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
August 27, 2022

Excellent service and friendly workers willing to help customer wherever they can Great dealership and employees More

by JAB6151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
August 27, 2022

Great experience overall. Worked with Steve Warren, got right in to test drive the vehicle I was interested in. No pressure to make a decision, very clear information from eve More

by Candisp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Steve, and it was a pleasure having you at the dealership. We appreciate your review!

Helpful
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