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Colonial Volkswagen of Medford

Medford, MA

4.8
1,979 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,979 reviews

November 01, 2022

Setting up an appointment was easy and I got the right amount of appointment reminders. When I arrived, they took my car promptly and it was clear what service was being done. The waiting room is clean an More

by bradsaccount
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiira
Nov 01, 2022 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 01, 2022

Great attention to detail and service. Always very responsive to me. Service center is extremely clean. I live far away but make all arrangements for my daughter’s car and they are grea More

by scufg8tr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 01, 2022

Every three years we get a new car lease and for the last four leases we have worked with Greg Cohen. Greg is well-versed in all things VW, when we see him it's like seeing family. We are always impressed wi More

by MELISSAMAJKUT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you once again enjoyed your experience, Melissa, and it was a pleasure having you at the dealership. We appreciate your review!

October 29, 2022

Frank was very understanding and helpful when I called. He kept me informed and walked me through my options. More

by senora2e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 27, 2022

Amazing service! Paul was amazing through and through! The process was so easy and enjoyable! I'll be sure to recommend Colonial Volkswagen of Medford to my friends a More

by emilligan10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that Paul was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

October 27, 2022

I highly recommended visiting the Colonial Volkswagen in Medford. Paul L helped me throughout the entire process. For a first time car buyer, Paul was extremely welcoming and helpful! He was able to help me More

by Meghanbuckley13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us, Meghan! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 21, 2022

Dealership was awesome! Very helpful and knowledgable. Very efficient and patient. Kevin was a sweetheart More

by dgately1964
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 21, 2022

Always great service at Colonial VW! Good communication from the service department and fast service. Recommended. More

by kd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 19, 2022

I was able to drop my vehicle off the night before and pick it up at the end of the day. My service rep contacted me when my vehicle was evaluated and when the work was complete. Easy! More

by KLUHMEYER
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 16, 2022

She did a great job explaining all the paperwork and it didn’t take very long. More

by LisaR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Colonial Volkswagen of Medford responded

Lisa, Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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