Back

Colonial Volkswagen of Medford

Medford, MA

4.8
1,945 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 1,945 reviews

August 27, 2022

Great experience overall. Worked with Steve Warren, got right in to test drive the vehicle I was interested in. No pressure to make a decision, very clear information from eve More

by Candisp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Steve, and it was a pleasure having you at the dealership. We appreciate your review!

August 25, 2022

Renewing our Tiguan lease with colonial volkswagen of medford was easy and fast. We knew what we wanted and checked the available inventory. More

by Laurent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Aug 25, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Laurent! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford!

August 25, 2022

Always helpful and understanding. They get their customers and are empathetic to their needs. Will continue to use them for future purchases and service. More

by MICHAEL.J.ANDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Swartz
Aug 25, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Michael. We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 25, 2022

VW Medford and Greg Cohen have time, and again, gone over and above in calmly ascertaining and fixing any issue that I encounter with my VW vehicle. It's a kind of small-town, neighborly help -- but in a big More

by meghan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Meghan. It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

August 25, 2022

Colonial never fails to exceed expectations. Dan took great care of us as we waited for an unexpected extra service. More

by BDAETSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Aug 25, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 20, 2022

Amazing service! Dan was very informative and professional. This was best experience I've ever had at car dealership. I'll be returning to service my VW going forward More

by YURI55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in the Service Department. 5 stars!
Aug 21, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Aug 22, 2022 -

YURI55 responded

Frank, I scheduled my multipoint inspection with you. You were great as well! Thank you for the wonderful experience!

August 19, 2022

I worked with Steve Warren and had a great experience. This is my 3rd lease through Colonial VW Medford. More

by Nicolemarie1002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 17, 2022

Great experience, efficient and attentive. Love my new Volkswagen ID 4. Malachy was a great help! More

by sharris423
Recommend Dealer
Yes
Employees Worked With
Malachy Beare
Aug 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

August 17, 2022

Tom from the Service Department went above the call of duty to help .me get my car fixed. He kept me up to date with what was going on with my car and why it was taking so long. I have always had a good More

by CLAIREGRIFFITHS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bowles
Aug 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 17, 2022

An all too rare act of kindness. Frank Dicostanzo the Service Manager, assisted me in transporting my Atlas to California. I'd purchased the vehicle from another dealership on th More

by davehlord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, that Frank is truly a gem to have on our team! We also count ourselves lucky for customers like you. Thank you again for your wonderful feedback. Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
57
...