Colonial Volkswagen of Medford

I have always had great service at colonial VW. Everyone I have encountered have been awesome. Everyone I have encountered have been awesome. More

All that work at Colonial have been courteous and professional. Great place! I would recommend to anyone. professional. Great place! I would recommend to anyone. More

We showed up to buy our first car & they got us test driving the same day, found us an inbound model that we liked, and got us in a new car within two weeks ! They were so informative and helpful throug driving the same day, found us an inbound model that we liked, and got us in a new car within two weeks ! They were so informative and helpful throughout the process. I will be a long time customer ! More

The service writers are the best they really know their jobs and it really shows jobs and it really shows More

3.5 - Overall good. Friendly, efficient, not pushy, flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they were just not knowledgeable about the newer electric cars, the ecosystem surrounding that and the switch from gas to electric. (Talking about the infotainment system is fine, but it wasn't the main selling point for us...) b) Communication about the status of my order was inconsistent. I got numerous calls from the dealership indicating when the car would be available only to get a followup later that 'Well actually... 3 more months.' Meanwhile VW.com was sending us different updates and it was a little frustrating trying to understand when we'd actually get the car with all the mixed messaging. c) They wouldn't work with us on price or include extras despite delays, inconveniences or the car price increase from the time we placed our initial order. Didn't feel like there was any sort of apology, acknowledgement or understanding of the frustrations we felt. More

Dan is courteous, efficient and helpful. He clearly explains what needs to be done to my car and provides a realistic expectation of when the car will be ready. He clearly explains what needs to be done to my car and provides a realistic expectation of when the car will be ready. More

This was my 2nd visit to the Colonial VW service department. I will certainly be back. Once again I received top notch service from Dan. This visit required a few days of work and Dan kept me post department. I will certainly be back. Once again I received top notch service from Dan. This visit required a few days of work and Dan kept me posted every step of the way. Car was finished when promised. Also, I was quite surprised that Dan was able to secure VW Factory coverage for a repair I thought would cost me huge. Dan really stepped up for me. My vehicle , my time, myself, and my wallet were well respected. Also, Because this Beetle Convertible is now a discontinued model, I needed to resort to purchasing it in a private sale. Although I did not buy this vehicle from Colonial VW, Frank the Service manager treated me like family. More

Colonial VW has been my preferred auto dealer since 2009. Greg Cohen has taken great care of my wife and I, our business partner and friends throughout. Thanks again to the whole teal for another seamless p Greg Cohen has taken great care of my wife and I, our business partner and friends throughout. Thanks again to the whole teal for another seamless purchase. More

Paul was great, helpful and informative. Exceptional service and knowledgeable one cars. Would recommend to others Exceptional service and knowledgeable one cars. Would recommend to others More

I had by far the best car experience while working with Paul. The process was seamless from beginning to end. He was very knowledgeable and honest. I walked away feeling confident in my leasing decision an Paul. The process was seamless from beginning to end. He was very knowledgeable and honest. I walked away feeling confident in my leasing decision and love my new car! I wouldn't go to anyone else for any of my car needs. More