Colonial Volkswagen of Medford

I bought my last two cars from Colonial VW. It's a relaxing environment with friendly and helpful staff. It's a relaxing environment with friendly and helpful staff. More

Have been having my VW serviced at Colonial in Medford for many years. I am always very satisfied with the quality of the work performed and the service staff from start to finish. for many years. I am always very satisfied with the quality of the work performed and the service staff from start to finish. More

Salesman did a great,John Had correct paperwork got my plates on time transaction seem seamless plates on time transaction seem seamless More

Again, always outstanding, exceptional service from All! All people delivered friendly, personable, helpful customer service. Very clean and comfortable facilities, including waiting area. All people delivered friendly, personable, helpful customer service. Very clean and comfortable facilities, including waiting area. More

Staff are friendly and take the time to explain if they find something wrong with your car find something wrong with your car More

The salesperson was pleasant enough and easy to work with. This completes the positive part of the review. As soon as we switched over to the financing person, the experience changed. She was trying with. This completes the positive part of the review. As soon as we switched over to the financing person, the experience changed. She was trying to portray a super friendly image but immediately bristled at the slightest challenge. I was financing not because I needed to, but because I wanted my son to experience it and carry a proper loan from a bank, not dad. She did everything she could to fulfill every prejudice one has against finance people in the auto industry. Meaningless words (I mean, seriously, what was that during the warranty explanations??), hidden fees, no choices, unnecessary hard inquiries against credit history, keeping real numbers secret, and, incredibly enough, trying to get a $2500 overpayment (probably only to reimburse the CC payment that they wanted to secure the deal). Did I mention that I walked out with a bunch of papers but nothing that showed anything about our financing deal? The car was CPO but had a bulging tire, discovered by us, and a non-functioning NAV. Did anyone do an even basic once-over of the car, or did they just pay VW the fee and slap CPO on it? Seems like the second one. I was promised two new Michelin tires, but of course, once we came it was Hankooks. At delivery, the NAV worked, but no attempt was made to update the MIB firmware as requested to pre-empt CarPlay issues. To complete the negative experience, the car had an "R" inspection sticker at delivery! If I did not ask, it would not have been mentioned. An explanation was given, and I can get a regular inspection sticker after 200 miles. There is very little confidence in this, and should there be any issues, I will not hesitate to describe this entire experience to VW during warranty claims. Finally, I should mention that the bank we ended up financing (no choice given) technically breaches my credit protection request. The other two banks called to verify that I was asking for a loan, but the one chosen for us did not. This means that anyone could have faked a loan with them in my name. Wow. Needless to say, Colonial would be a big "nope" next time I need anything. More

My experience was excellent. Paul Lazzaro made my experience buying my first car seamless and enjoyable. Would recommend to anybody to go to this dealership. Paul Lazzaro made my experience buying my first car seamless and enjoyable. Would recommend to anybody to go to this dealership. More

6 Stars for Steve! Steve Warren was nr 1, patient and helpful. He was honest and really experienced. Steve Warren was nr 1, patient and helpful. He was honest and really experienced. More

Fantastic service, very helpful in finding the correct dealership as well as the right price. dealership as well as the right price. More

My experience with Colonial Volkswagen of Medford was great. Jason Giacoppo in internet sales gave us a great price and facilitated the logistics and paperwork to get an out of state new vehicle purchas great. Jason Giacoppo in internet sales gave us a great price and facilitated the logistics and paperwork to get an out of state new vehicle purchase complete within a week for a great price. And Greg Cohen also in sales picked us up at the train station on the day of delivery. He took his time going over the car putting on the plates and getting us out and on our way in our new car. Great experience and customer service, highly recommended. More