Colonial Volkswagen of Westborough

We purchased a precertified VW Passat and 4 months later the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService More

Purchased two cars through this dealership. The second purchase was a replacement vehicle for the first because of manufacturing issues with the car (VW Atlas). Going through the VW Corp. repurchase prog purchase was a replacement vehicle for the first because of manufacturing issues with the car (VW Atlas). Going through the VW Corp. repurchase program was a first for Cal our Sales Associate. Going through the repurchase program was a long arduous process but we eventually made it with a replacement vehicle for the first one we purchased. We had a very positive experience with Cal for the original vehicle purchase. He was also supportive of us going through VW’s repurchase program helping us out as much as he could along the way. We are happy with the replacement vehicle. At pick up, We had a positive experience and it was apparent Cal had a genuine enthusiasm for automobiles. He walked us through the features of the vehicles and answered all our questions. He continues to be available post purchase for any questions we have with the new vehicle.. More

Worked with Jon Lacey and he was excellent, Service was fast and on time. Waiting area was clean and comfortable Overall experience was as expected. fast and on time. Waiting area was clean and comfortable Overall experience was as expected. More

Shaun was a pleasure to work with. I will be back when and if the need arises. The only thing that bothered me was being charged a $500 price increase because I was paying cash and not financing, I had ne and if the need arises. The only thing that bothered me was being charged a $500 price increase because I was paying cash and not financing, I had never come across this before- I’ll take it all a lesson to not mention cash sale prior to negotiating a price in the future. Other than that it was a very pleasant experience More

Brought my 2019 Tiguan in for first service maintenance. Need 2 rear tires at 15k miles. Both worn on inner edge down to the steel belt. Service dept not helpful at all in trying to figure out how this hap Need 2 rear tires at 15k miles. Both worn on inner edge down to the steel belt. Service dept not helpful at all in trying to figure out how this happens or why they didn’t see it when they checked my tires a month ago. They just kept saying potholes. I know I didnt hit potholes but it’s an SUV. Should a pot hole throw the alignment off that much. Careless mistakes like not replacing my stem covers when they checked my tires a month before When the pressure light kept coming on. And telling me They replaced my fob battery when they did not. No loaner car available until I complained then magically one appeared. They did not offer any info About specials available until I checked website. I felt like they did not care and that they were working against me. More

I just purchased a car from Marc Schoenhammer at Colonial Volkswagen. Best buying experience by far! He exceeded my expectations! So did the Tiguan R-Line! Volkswagen. Best buying experience by far! He exceeded my expectations! So did the Tiguan R-Line! More

I’m new to Massachusetts and found Colonial VW service department to be competent, efficient and eager to go the extra mile to connect with the customer. The waiting area provided lots of room, light and department to be competent, efficient and eager to go the extra mile to connect with the customer. The waiting area provided lots of room, light and seating options to let you feel, safe and productive while you wait. More

Mr.Tubert was impressive in his knowledge of all the vehicles that I asked about. His professionalism was incredibly outstanding and his manners were exceptional. I look forward to sending as many peopl vehicles that I asked about. His professionalism was incredibly outstanding and his manners were exceptional. I look forward to sending as many people as I know to him for any and all of their future vehicle needs. More

Marc was a huge help and very professional. The entire car buying process at this dealership was the easiest and least stressful experience i have had. car buying process at this dealership was the easiest and least stressful experience i have had. More

Colonial has always been top notch. Their shuttle service saved us time with an errand, instead of sitting in the showroom. It’s a wonderful perk saved us time with an errand, instead of sitting in the showroom. It’s a wonderful perk More