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Colonial Volkswagen of Westborough
Westborough, MA
2,886 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,886 reviews
February 21, 2020
Great, fast service to fix an unexpected battery issue. They drove and picked me up from work on short notice. Jon was fantastic - informative and reassuring. They drove and picked me up from work on short notice. Jon was fantastic - informative and reassuring. More
by dcbrown112
Verified CustomerEmployees Worked With
February 20, 2020
This was my first service with my new VW. Everyone there was very knowledgeable and friendly from the outside check in stand to everyone behind the desk. Service went off flawlessly, so I have no com there was very knowledgeable and friendly from the outside check in stand to everyone behind the desk. Service went off flawlessly, so I have no complaints. More
by onorato.joe
Employees Worked With
February 19, 2020
great experience The service advisor Jon Lacey was very knowledgeable and friendly. he really went the extra mile to take care of my daughters Volkswagen eos. I would The service advisor Jon Lacey was very knowledgeable and friendly. he really went the extra mile to take care of my daughters Volkswagen eos. I would highly recommend him. More
by SIGNDRAFT1
Employees Worked With
February 14, 2020
This dealership is the best. My service advisor, Billy Mac and technician, Kevin, are trustworthy and up front. Current service advisor, John, was on the spot as well. Mac and technician, Kevin, are trustworthy and up front. Current service advisor, John, was on the spot as well. More
by MPHILLIPS9
February 14, 2020
The people in the service dept are always so nice and friendly. Always so helpful and quick on time to have your car maintained. I never have any complaints with this dealership friendly. Always so helpful and quick on time to have your car maintained. I never have any complaints with this dealership More
by SMANSFIELDM
February 13, 2020
Service A great job! Parts were available in a timely manner. Service time was expedited. I continue to come back to Colonial given years of great experiences A great job! Parts were available in a timely manner. Service time was expedited. I continue to come back to Colonial given years of great experiences with the service department. More
by JEFF
February 10, 2020
Brought my car in because I thought I heard humming from a wheel bearing and that wasn’t the problem and I got a free car wash on top of not having to pay for it being looked at a wheel bearing and that wasn’t the problem and I got a free car wash on top of not having to pay for it being looked at More
by Wubbalubbadubdub
Employees Worked With
February 09, 2020
I almost didn’t buy the car because of the first sales rep chadi he was very unprofessional and couldn’t answer my questions that I had regarding the loan or about the car, he clearly doesn’t know what he rep chadi he was very unprofessional and couldn’t answer my questions that I had regarding the loan or about the car, he clearly doesn’t know what he’s talking about when it comes to anything in sales. He was also dressed very unprofessional and was overall very rude so I walked out of the deal and left, I gave the dealership a second chance after speaking with Gina the next day and explaining what happened. Gina put me with a different sales rep Julianne, she was the absolute best she was able to answer any questions I had about anything and everything and she was very nice and very professional, if it wasn’t for her I would not have bought the car. She took the time to explain and show me everything with the car and everything she did was just above and beyond and it made for a great experience and if I were to buy another car from this dealership it will be through her and her only. Also Derek worked with me to make things right after the horrible experience I had with chadi. So a big thank you to Julianne, Gina, and Derek. More
by MARKMACARTHUR98
February 08, 2020
No Call Back Called to inquire about a VW Touareg they advertised on AutoTrader at 11am on 2/8/2020. It took 8+ rings before a fellow picked up the phone and he as Called to inquire about a VW Touareg they advertised on AutoTrader at 11am on 2/8/2020. It took 8+ rings before a fellow picked up the phone and he asked how he could direct the call. I explained I wanted information on a used VW advertised on AutoTrader and he said he'd put me right through to "Gina" who would be happy to assist me. Gina answered and right after I finished telling her the reason for my call she said "I'm sorry could I put you on hold for a minute?" I said fine. She got back on the call about two long minutes later and I repeated my introduction and gave her the stock number of the car I wanted information on. She then asked for my name and said she would check availability and give me a call right back.. She never called back and it is now 3:54 pm. Now, mistakes happen - it could be a very busy February Saturday at the dealership and/or she may have misplaced my contact information and/or what car I was interested in. But, that's my experience with the dealership and its not a good one. There are too many places to buy cars nowadays to put up with subpar service and I don't particularly care to listen to excuses or apologies. More
by hardware
Employees Worked With
February 07, 2020
Warranty repair The sales experience was excellent. Needed to return for a warranty issue which involved extensive service. While it was frustrating to have a new The sales experience was excellent. Needed to return for a warranty issue which involved extensive service. While it was frustrating to have a new car with quality related issues, the quality repair work and high quality customer responsiveness made the entire experience positive overall. More
by JSTEELE6
