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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,654 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,654 reviews

January 29, 2026

My service appointment was easy to schedule. The waiting room was comfortable and service was done in a timely way. More

by daisybee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Daisy! I’m pleased to hear that scheduling your service appointment was easy and that you found the waiting room comfortable. At Colonial West Chevrolet of Fitchburg, providing timely and efficient service is always a priority. I appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 29, 2026

Robby and team were fantastic to deal with ! Will be back for other vehicles. Tim More

by setrofield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tim! I’m happy to hear that you had a fantastic experience with Robby and the team at Colonial West Chevrolet of Fitchburg. We look forward to assisting you again for your future vehicle needs! Safe travels until then. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2026

I like that they remind me when my vehicle needs an oil change. I’ll bring it in to get it done. They offer you a ride back to your work if needed . overall good service. More

by Machinemender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive feedback! I am happy to hear that you appreciate our reminder service for oil changes and the convenience of our ride service. We strive to provide good service at Colonial West Chevrolet of Fitchburg, and we look forward to seeing you again for your oil change! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 19, 2026

Was able to get an appointment the next day Jackie was very helpful and pleasant Pamela was very pleasant and was able to accommodate to my schedule More

by PamelaDumas1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
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Jan 20, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thanks so much for your valuable review, Pamela! I'm so glad to hear that Jackie was able to assist you and accommodate your schedule. At Colonial West Chevrolet of Fitchburg, we strive to provide helpful and pleasant service to all our customers. Our team looks forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 16, 2026

Awesome communication,fastest I have ever been through a dealership. I will definitely use them again. More

by holdfast1280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking a moment to tell us how we did! I'm glad to hear that you experienced great communication and a fast process at Colonial West Chevrolet of Fitchburg. I appreciate your business, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 16, 2026

Always pleasant and helpful. Appointment time was right on schedule.. waiting room is an added plus as well. More

by bergerondarlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I am glad to hear that you had a pleasant experience at Colonial West Chevrolet of Fitchburg and that our waiting room met your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 10, 2026

The service was great,will be visiting them again for any other service that i may need More

by Junkyardrods6768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I am glad you had a great experience with us at Colonial West Chevrolet of Fitchburg. We look forward to seeing you again for any future services you may need. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 09, 2026

The dealership promotes a $99 oil change special on their website .When my husband picked up my car for me he didn’t realize that you had to specifically ask for the special that was still going on (expires More

by E.stone822
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience with us. I truly appreciate your feedback regarding the $99 oil change special and the lack of communication you encountered. We strive to keep our customers informed about our promotions, and it seems we missed the mark in this instance. I encourage you to reach out to me at Colonial West Chevrolet of Fitchburg directly so I can address your concerns. Thank you for your understanding, and I hope to hear from you soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 09, 2026

Scheduling was easy, I was notified when parts came in and repair was done timing More

by Terrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive review, Terrain! I'm glad to hear that scheduling was easy and that you were kept updated on the parts and repair timing. At Colonial West Chevrolet of Fitchburg, we always strive to provide efficient service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2026

Great experience would highly recommend! Shelby & coby were a pleasure to work with went above and beyond to make sure everything went smoothe. Would definitely be back. Thank You! The More

by christine.longley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Christine! I truly appreciate your kind words and am thrilled to hear about your great experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Shelby and Coby were able to assist you and make your visit smooth. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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