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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,667 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,667 reviews
February 18, 2026
Went in to have the 4 wheel drive fixed. It worked once and I now have to go back and have it looked at again It worked once and I now have to go back and have it looked at again More
by guyfowke
Employees Worked With
Other Employees :
Not sure of the employee
February 17, 2026
Needed scheduled service and a needed GM accessory added to one of our Chevy work trucks. Parts were on hand and work was done as scheduled on time and without delay. to one of our Chevy work trucks. Parts were on hand and work was done as scheduled on time and without delay. More
by David
February 16, 2026
Everyone is so friendly and helpful. You have a nice waiting area and the service was quick! You have a nice waiting area and the service was quick! More
by Donna B
February 15, 2026
They provided great service as well as communication throughout the appointment. The break room was quite comfortable as well throughout the appointment. The break room was quite comfortable as well More
by bculley21
Employees Worked With
February 13, 2026
Brought my car in for its first oil and filter change and Pam greeted me with a pleasant smile. Great service at Colonial West as always! Pam greeted me with a pleasant smile. Great service at Colonial West as always! More
by BruinsFan15
February 11, 2026
Excellent service, Jackie is on the spot. This is my 2nd truck buying from them, yet to have a bad experience. This is my 2nd truck buying from them, yet to have a bad experience. More
by carlparry
February 09, 2026
Appreciated getting a quick appointment when I called. My car was serviced quickly. Everyone as usual was polite and helpful! I have had my cars taken care of there for years and highly recommend them! My car was serviced quickly. Everyone as usual was polite and helpful! I have had my cars taken care of there for years and highly recommend them! More
by Senior Lady
February 07, 2026
I first spoke with John Lane over the phone while driving in to see if I could look at a vehicle. He was more than happy to help and even started running numbers for me right away. Once I arrived, Rob Dodd t in to see if I could look at a vehicle. He was more than happy to help and even started running numbers for me right away. Once I arrived, Rob Dodd took over and was very easygoing and thorough in explaining everything. Interactions like this make the car-buying process enjoyable instead of rushed or stressful. I will definitely be telling others about the great experience. Thank you for your time—and I walked away with a new truck, so it was a win-win. —Derek More
by derekrpeto
February 04, 2026
Sales staff was very helpful and patient with all the questions I had. Dealership worked hard to make a great deal on the truck I bought would recommend sales team Robby and Jason. questions I had. Dealership worked hard to make a great deal on the truck I bought would recommend sales team Robby and Jason. More
by aaronchase69
February 04, 2026
I want to thank the whole team at Colonial West in Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my needs. They went over and beyond to get me a great vehicle that I could afford. I want to give a shout out to Shelby. She has great customer service and made me feel right at home. I would recommend anybody with a budget and a monthly plan to check them out and I guarantee you will have a great experience also. Again I would like to thank the whole team there. More
by rgoguen55
Employees Worked With
