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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

4.9
1,221 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,221 reviews

February 29, 2024

As soon as I walked in through those doors I got all the help I needed , everyone was friendly, helpful ,especially Vinnie. Best experience I’ve had. More

by Jassira_molina95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 28, 2024

I wrote a review earlier today. The experience was fine, service excellent, and the work was completed. More

by TOMABOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver. I didn't catch his name.
Mar 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 27, 2024

Always so helpful and informative, will go the extra mile for you to make sure you are happy, with a smile on her face! More

by Cbouchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Colonial West Chevrolet of Fitchburg responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2024

The team is very helpful and responsive. This is where I go for all my service needs! More

by baudet88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 22, 2024

Ivan was great to work with! He listened to what I wanted/needed and advocated for that. I would 10/10 recommend him and colonial west as a whole! More

by RenaePelletier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for this amazing review! We really appreciate your business, Renae. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2024

I was leaving for a road trip to Florida. Jackie got me right in for an oil change and complete vehicle check. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Feb 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2024

Colonial west Chevrolet was a pleasure to work with , Jeff chandler is very easy to work with and Robby Dodd is a professional, I thank them both very much More

by dalehendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to share your feedback with us Dale! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 13, 2024

Vinnie and everyone at colonial west Chevrolet was a great experience, simple and easy! Big time recommend buying from! More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

I really appreciate the kind recommendation, Jon. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 12, 2024

Working with Robby was great! He made the whole experience very easy. I would absolutely go back to him everytime i buy a truck. Thank you to everyone at the dealership. More

by ksheehan717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Your kind words mean a lot to us. I appreciate your feedback and am happy to hear that Robby and our team were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 11, 2024

The process went very well. Vincent was a pleasure to work with. Everyone was very nice. More

by pmwayrynen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review. I'm glad to hear that you found the process of buying your vehicle from us to be enjoyable. I look forward to working with you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713