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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,465 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,465 reviews
December 20, 2021
Great service !! Reminders are helpful ! Shelley has Great service !! Reminders are helpful ! Shelley has been very kind and helpful ! I recommend this dealership to all looking !! Great service !! Reminders are helpful ! Shelley has been very kind and helpful ! I recommend this dealership to all looking !! More
by Smithd
Employees Worked With
Shelley Dupre
December 19, 2021
The purchase of my Traverse was easy. When I found my new car on line it was in transit, so as soon as it arrived at the dealership they called to setup the best time for me to pick it up. car on line it was in transit, so as soon as it arrived at the dealership they called to setup the best time for me to pick it up. More
by Midgetgirl
Employees Worked With
Rafael Pereira
December 16, 2021
Excellent dealership, waiting room Is comfortable and clean !!! Shelley was helpful to me !! Service people are very nice !! I recommend this dealership ! clean !!! Shelley was helpful to me !! Service people are very nice !! I recommend this dealership ! More
by Gdiv39002
Employees Worked With
Shelley Dupre
December 15, 2021
Very efficient and kind! The process was very easy and quick! They weren’t pushy at all quick! They weren’t pushy at all More
by Mrskaylajohnson33
Employees Worked With
December 15, 2021
Rafael is an awesome sales person. Goes above and beyond to get you your deal. to get you your deal. More
by Sherry8322000
Employees Worked With
Other Employees :
Rafael Pereira
December 09, 2021
I had been shopping on line for a new Traverse for a couple of months and finally located a match at Colonial West Chevy. It's a tough vehicle to find due to chip shortage and backlog at the factory. I couple of months and finally located a match at Colonial West Chevy. It's a tough vehicle to find due to chip shortage and backlog at the factory. I filled out the dealership contact request and called on Saturday morning. I was quite surprised that the General Manager Tania Audet answered the phone and had just looked at my information request. She verified the Traverse was on the lot and set up an appointment to test drive. We live an hour plus from the dealership and Tania is a very pleasant and accommodating lady. When we arrived at the dealership she came out to greet us personally and handed us off to Sean Salem. Sean was great. No pressure with just a few formalities and we were off for a test drive. We closed the deal with Sean that afternoon. He was very attentive, answered all our questions and followed up with the finance manager to get us expedited. All in all as good an experience you could have when buying a new vehicle. More
by RFLaham
December 01, 2021
I recently had a Oil change at Colonial West Chevrolet In Fitchburg and was extremely satisfied With the service I received! Customer service was Amazing! I highly recommend this dealership! Fitchburg and was extremely satisfied With the service I received! Customer service was Amazing! I highly recommend this dealership! More
by Kbas0388
Employees Worked With
Shelley Dupre
November 30, 2021
Highly recommended, Fantastic, helpful and very responsive service! Bill McMahon provided over the top assistance with exemplary attention to details related to my needs in a vehicle. responsive service! Bill McMahon provided over the top assistance with exemplary attention to details related to my needs in a vehicle. More
by Rshaw5062
November 30, 2021
Dealership was super easy to work with. Very straight forward and helpful. Willing to work out number so it fit my needs. forward and helpful. Willing to work out number so it fit my needs. More
by Frechette.drew
