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Colonial West Chevrolet of Fitchburg - Service Center
Fitchburg, MA
451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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451 Reviews of Colonial West Chevrolet of Fitchburg - Service Center
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December 12, 2023
Needed an Oil Change on one of our company vehicles while working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. More
by David
Employees Worked With
Other Employees :
Shelley Dupre
December 11, 2023
Merry christmas and happy new year I had no problems with my last visit, very efficient my last visit, very efficient More
by KARL1BERNHARDT
December 07, 2023
Horrible experience. The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one The dealer had my car for an entire month. After only 5 years, my Suburban needed a new transmission. Initially, the dealer recommended a new one that would come with a 3-year warranty. After completing the job (a month later), they didn't want to warranty anything since they fixed the transmission instead of replacing it. This was never communicated to me. The only communication I received from them was after repeated attempts to contact them asking about the status of my vehicle and when I could expect it back. I'm very unhappy that a 5-year-old Chevy truck would need a new transmission and even unhappier with how Colonial Chevrolet-West handled the entire situation. I would never go back there for anything and would recommend to EVERYONE to stay away. More
by Mike
December 06, 2023
Fast and efficient. Great communication. Highly recommend. The entire team is knowledgeable and easy to work with. Great communication. Highly recommend. The entire team is knowledgeable and easy to work with. More
by geoffspar
Employees Worked With
Other Employees :
Shelley Dupre
November 29, 2023
They were available in support of my schedule and provided good service for my car. provided good service for my car. More
by Tony S
November 29, 2023
Excellent experience working with the support team at Colonial. Was recently having issues with my serpentine pully and it was determined that I had an issue with the water pump. They diagnosed and res Colonial. Was recently having issues with my serpentine pully and it was determined that I had an issue with the water pump. They diagnosed and resolved the issue for me with an "overnight part delivery". Thank you Edison and team. More
by jimkingman
Employees Worked With
Other Employees :
Shelley Dupre
November 16, 2023
I do like Colonial Chevy Dealer in Fitchburg, everyone there is so nice and helpful to me. I would recommend them to anyone. there is so nice and helpful to me. I would recommend them to anyone. More
by fr9160156
Employees Worked With
Other Employees :
Shelley Dupre
October 28, 2023
Friendly first second service is efficient and respectful to your time. Shelley dupre was helpful in assisting and updating. She gave me her direct line which I used! to your time. Shelley dupre was helpful in assisting and updating. She gave me her direct line which I used! More
by T
Employees Worked With
Shelley Dupre
October 28, 2023
Needed an oil change before a weekend trip. Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! More
by Linda
October 27, 2023
Quick turn around with comfortable area to wait, as per usual no problem in and out. Easy transaction cashing out with Shelly. Mentioning colonial Fitchburg on my pod cast. Shout out for Shelley Dupre tell usual no problem in and out. Easy transaction cashing out with Shelly. Mentioning colonial Fitchburg on my pod cast. Shout out for Shelley Dupre telling my mother she was a beautiful lady.and a great mom More
by Mike
Employees Worked With
Shelley Dupre
