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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
494 Reviews

494 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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August 23, 2022

I went in for an oil change today and I was very pleased with service as well as always being greeted and treated with respect. All the employees are awesome, specifically Chris and Addison from service as More

by Feliciarichard8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Aug 23, 2022 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much Felicia, we are thrilled to hear this! Please reach out anytime! Colonial West Chevrolet is always here for you and all your vehicle needs!

August 23, 2022

Great service department. I can't believe that Chris was rated 4.8. He is yhe bedt. Chris is the reason I have my truck serviced at Colonial West. More

by John
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2022

I had the pleasure Of speaking with Shelley Dupre on several occasions and she is very friendly and well spoken! Wanted to give a shout out to customer service. Thank you for allowing me to. More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
August 01, 2022

The service at Colonial West is consistently professional, timely, and reasonably priced. They are always transparent and do a terrific job with my vehicle. More

by lane.al128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
July 21, 2022

Great service, did my service in a very reasonable time frame and were also able to diagnose the tapping sound my car was making. Pleasant people to deal with and a nice area to wait in. More

by wball97581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
July 21, 2022

Really terrific people. Absolutely wonderful customer service with Shelley Dupre. Thank you for the best experience More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
July 20, 2022

Colonial always keeps me in the loop regarding my service and always makes it work when I need my truck back at a certain time. Been 3 years of service and I’m pleased every time. More

by kevreev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
July 12, 2022

I had an issue with my vehicle and I called the customer care representative Shelley. I explained what was happening! Shelley told me to come right in and she would have Jackie and Edison look at More

by Pjd16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
July 12, 2022

Very pleasant an very prompt to making my appointment an getting the job done thank you so much definitely would send more people your way More

by bashawbelinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
July 11, 2022

Very prompt with my appointment , applied my same day coupon even though I made the appointment last week. They went above and beyond very thankful. Great experience in and out in an hour. Thanks More

by Vettrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk receptionist
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