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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
451 Reviews
Call Service Center (888) 643-6458

451 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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March 02, 2025

Scheduling an appointment was very easy and quick. Everybody was very friendly, helpful and accommodating More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Donna, for your wonderful review! We're thrilled to hear that scheduling your appointment was easy and that our team at Colonial West Chevrolet of Fitchburg was friendly and accommodating. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 02, 2025

Very friendly staff at Colonial Chevrolet! ! They were able to schedule an appointment for me quickly, and get it in and out quicker than promised More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Donna! We truly appreciate your kind words about our friendly staff at Colonial West Chevrolet of Fitchburg. We're glad to hear that we could accommodate your appointment quickly and exceed your expectations with the turnaround time. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 27, 2025

Very professional and helpful in using my Chevy Rewards when checking out. Great service! Thanks. More

by booberry316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg professional and helpful in using your Chevy Rewards. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 25, 2025

I already wrote a review! She's very friendly and strikes up engaging conversations. Awesome More

by Myto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your enthusiastic review! We're thrilled to hear that you had such a positive experience with us at Colonial West Chevrolet of Fitchburg. Making connections and providing friendly service is what we strive for! We hope to see you again soon and appreciate you sharing your experience. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

Pamela is always so friendly and informative. Always a pleasure to talk with. Can always point me to the correct person when I have questions. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Rebecca, for your wonderful review! We truly appreciate your kind words about Pamela. It's fantastic to hear that she has been so helpful and friendly during your visits to Colonial West Chevrolet of Fitchburg. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

Great service great deals thanks Edison Pamela cashier me out and was very nice see you next time More

by Angelashepherd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We appreciate your kind words and are glad to hear that Edison was able to assist you in getting your car fixed. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

Pam is very friendly, helpful and outgoing. Service department completed the work in a timely manner. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tim, for your wonderful feedback! We truly appreciate your kind words about our service department. It's great to hear that you found our team friendly and that the work was completed promptly. We look forward to assisting you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 22, 2025

Thanks for the appointment and getting my car see Edison thanks for checking and getting my carfixed More

by Angelashepherd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We appreciate your kind words and are glad to hear that Edison was able to assist you in getting your car fixed. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2025

Called Colonial West about inspection hours Pamela was friendly and gave me the hours and confirmed the car didn’t need to be a Chevy to get it there More

by Bliss
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear that Pamela provided you with friendly and helpful service regarding our inspection hours at Colonial West Chevrolet of Fitchburg. It's always our goal to assist every customer, regardless of their vehicle brand. We look forward to seeing you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 19, 2025

Pamela the receptionist was polite. She was able to get me an appt. at my convenance~Chris got the job done in a reasonable time More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that Pamela provided polite assistance and that Chris efficiently took care of your needs at Colonial West Chevrolet of Fitchburg. Your feedback means a lot to us, and we look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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