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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
467 Reviews
Call Service Center (888) 643-6458

467 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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March 26, 2025

They are very understanding. Easy to make appointments. Work done quickly. Will go back again More

by dbutlerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We truly appreciate your kind words about Colonial West Chevrolet of Fitchburg. It's great to hear that you found our team understanding and that your appointment was easy to schedule. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

went to colonial west they fixed my windows. thank you edison and the cashier pamela great job More

by Yamoive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We're thrilled to hear that Edison and Pamela provided you with great service while fixing your windows. At Colonial West Chevrolet of Fitchburg, we strive to deliver exceptional experiences, and your feedback validates our efforts. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

Doug did my yearly inspection today. He came out into the waiting room and told me he needed access to all the seat belts. He allowed me to put up my back seats up as they had been fol More

by catsstamp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug - inspection
Report | Print
Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to share your positive experience with us at Colonial West Chevrolet of Fitchburg! We’re glad to hear that Doug provided such helpful service during your yearly inspection. We appreciate your kind words and hope to see you again for your future automotive needs! Sincerely, Jeff Chandler General Manager jchandler@colon

March 24, 2025

Came in had work done. tec did amazing job my car is silent. cash out with pam no problem, Thanks colonial west More

by quistD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that our technician did an amazing job and that your car is running silently now. It’s great to know that Pam made your experience smooth as well. We appreciate your support and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

Service was quick and they kept me updated as far as the progress of the service was concerned!!! More

by Paulf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that your service experience at Colonial West Chevrolet of Fitchburg was quick and that our team kept you updated throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 20, 2025

The place is very clean friendly Pam was great got us right in got the car fixed More

by bob.hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Pam was able to assist you promptly. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 18, 2025

Called spoke with Pamela got me in asap see you soon Thanks for getting me in so quick More

by romanol1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear that Pamela was able to assist you promptly at Colonial West Chevrolet of Fitchburg. We appreciate your kind words and look forward to seeing you soon! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 12, 2025

I called in to make my appointment and as always Pamela was amazing and she is always so kind. I will forever come to colonial west to talk to Pamela. She makes check out fun and easy! More

by M85052848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that Pamela provided you with such outstanding service at Colonial West Chevrolet of Fitchburg. Our team strives to make every experience enjoyable, and it’s great to know Pamela has made such a positive impact on your visits. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 11, 2025

brought my vehicle in for an oil change, everything went smoothly. spoke with both Jackie and Pamella during my visit and they were very knowledgeable and helpful. 10/10 More

by ted from accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review, Ted! We're thrilled to hear that your oil change experience went smoothly and that Jackie and Pamella could assist you with their knowledge and support. At Colonial West Chevrolet of Fitchburg, we strive to provide exceptional service, and your feedback truly means a lot to us. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 10, 2025

My home dealership for over 10 years . very happy with the way they treat me as a customer and as a person More

by Thor6635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We at Colonial West Chevrolet of Fitchburg are thrilled to hear that you are happy with your experience and that you feel valued as both a customer and a person. Your loyalty over the past 10 years means so much to us. We look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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