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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
451 Reviews
Call Service Center (888) 643-6458

451 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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January 28, 2025

Service dept @ colonial west have the nicest people they are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your recommendation and are glad to hear that you had a positive experience with our service department at Colonial West Chevrolet of Fitchburg. We're always looking to improve our service, including the hot cocoa situation! We look forward to seeing you again for your next service. Enjoy your day! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

I noticed that my headlights were not working ! I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Ja More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Shelley, Chris, Jackie, and Pamela were able to assist you promptly and resolve your headlight issue. Safety is always our top priority at Colonial West Chevrolet of Fitchburg, and we're glad our team could help you quickly. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

Pam was great scheduling my appointment to accommodate my day and time. Great service as always! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We're thrilled to hear that your appointment scheduling went smoothly and that you received great service at Colonial West Chevrolet of Fitchburg. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 26, 2025

Had a wonderful conversation with Shelley Dupre She is a great asset to your dealership, great service very Courteous. Thanks for all your help More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Tonya! We’re thrilled to hear that you had a wonderful conversation with Shelley at Colonial West Chevrolet of Fitchburg. She truly is an asset to our team, and we appreciate your recognition of her great service and courteousness. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

They have always taken good care of my car and make it as painless as possible More

by bline5999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the care you've received for your car at Colonial West Chevrolet of Fitchburg. Our goal is to make your experience as smooth and painless as possible, and it's great to hear that we've succeeded. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

Exceptional service as always. Everyone is friendly and courteous. Highly recommend colonial west Chevrolet Fitchburg Ma . More

by Cboisvert1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you experienced exceptional service at Colonial West Chevrolet of Fitchburg. Our team works hard to create a friendly and courteous environment, and it’s great to know that it made a positive impact on your visit. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

I had to call to cancel an appointment I had this Saturday and they were able to fit me in that day. Very accommodating. More

by Bryaninfantino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that we could accommodate your schedule and fit you in on short notice. At Colonial West Chevrolet of Fitchburg, I strive to provide excellent service to our customers. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

I needed tires. Never really called a dealership for tires or anything. Got a great price, come to find out I had issues going on with my vehicle. Instead of doing t More

by C_jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tech who worked on my truck
Report | Print
Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! We’re glad to hear that you were pleased with the tire pricing and that our team at Colonial West Chevrolet of Fitchburg made sure to address the underlying issues with your vehicle instead of proceeding with an unnecessary alignment. It’s our priority to provide honest and helpful service. We hope to see you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

I can’t not say enough about colonial west from setting up appointment with Pamela and hearing about the process of my car from Jackie though texting thank you colonial west for hiring knowledgeable peopl More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with Pamela and Jackie. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service and knowledgeable staff to assist you. We look forward to seeing you again for your future automotive needs! Sincerely, Jeff Chandler General Manage jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great girls in colonial west service dept very pleasant and kind, call got appointment and spoke with Jacky then Pam sent me up see you Thursday More

by Robbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're so glad to hear that you had a pleasant experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that Jacky and Pam provided you with excellent service. We look forward to seeing you on Thursday! If you need anything before your visit, feel free to reach out. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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