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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,116 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,116 reviews
October 09, 2023
Gary, my service representative, was very friendly, efficient and professional. The check in was quick and my car was serviced properly in a reasonable amount of time. efficient and professional. The check in was quick and my car was serviced properly in a reasonable amount of time. More
by carlmbarbato
Verified CustomerEmployees Worked With
October 09, 2023
As always Rob in Service was great to work with. His knowledge and efficiency made the process seamless. His knowledge and efficiency made the process seamless. More
by tomscarpulla
October 08, 2023
Went in after work Saturday October 7th, with a plan to leave with a car that day until any negotiations on my side would be met with berating and yelling. When we got to negotiations on the trade in and I leave with a car that day until any negotiations on my side would be met with berating and yelling. When we got to negotiations on the trade in and I said I had a signed appraisal from west Herr (which I would recommend over this dealership any day) instead of asking to see the paper he was making a point that a 2016 Silverado was essentially valueless, then I made a point to reiterate that maybe I we could work something out if the military discount would be applied (which the military discount is only applicable with in 12 months of eas so warning any veterans looking to by here) then I was met with unprofessional barrage of a mixture of yelling because I guess costumers aren’t allowed to calmly and swiftly make decisions and ask questions about trade-ins or ask about discounts which led to the best part when they brought their manager in to discuss the value of my trade in. Once all three of us sat down all I could smell was straight weed and the manager then met me with a mixture of unprofessionalism and yelling saying there isn’t a dealership around here that would offer more when I came in with other appraisals in the truck but they never asked to see them. Then when I said I didn’t want to buy this car from here anymore they shot back and said “serious,well this is the best you’re going to get” then I walked out but if there was any sense of professionalism I would have considered the purchase. More
by Jroggow.2019
Employees Worked With
October 07, 2023
Excellent quick and easy vehicle purchasing. They even had our vehicle all ready to go knowing that we were coming from a longer distance away. They even had our vehicle all ready to go knowing that we were coming from a longer distance away. More
by Chris
October 05, 2023
Everything fixed, quick and pleasant experience. Highly recommend the dealership, first class in every way! Highly recommend the dealership, first class in every way! More
by wcortese1
Employees Worked With
October 05, 2023
My experience with Cortese, service department on a major repair. Was made much, much. More bareable.due to the exceptional people skills,and extensive knowledge of my service advisor Rob. I will certainly repair. Was made much, much. More bareable.due to the exceptional people skills,and extensive knowledge of my service advisor Rob. I will certainly use there service if needed in the future. Much appreciated you.Rob More
by ebonham64
Employees Worked With
ROB
October 05, 2023
Took my Chrysler Pacifica because the windshield wiper pump was not working. They were able to fixed it same day and no free of charge because it was still covered by the basic warranty. Would recommend t pump was not working. They were able to fixed it same day and no free of charge because it was still covered by the basic warranty. Would recommend this dealership/auto service provider. Thank you. More
by Judith
Employees Worked With
Rob
October 05, 2023
My experiences at the dealership in the service department has always been great, the people are Very professional and great at getting appointments set up. The service and Mike are great department has always been great, the people are Very professional and great at getting appointments set up. The service and Mike are great More
by patriciaa1954
Employees Worked With
Mike
October 04, 2023
Very Satisfied Customer. My Sales Rep Rick Riola was “Exceptional”. Love the vehicle. Cortese is my preferred dealer. My Sales Rep Rick Riola was “Exceptional”. Love the vehicle. Cortese is my preferred dealer. More
by ra001300
Employees Worked With
