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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

December 24, 2022

Darren understand communication with me cause me deaf. Also other Darren understand through videophone me sign language ASL glad them help me lot thank u Ford service and financial services More

by feagles7@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

Dec 28, 2022 -

feagles7@gmail.com responded

Thank much communication with me cause me deaf through videophone and text with Both Darren thank both of them service and financial

December 22, 2022

Great service; treated with courtesy and respect as always. I won't take my vehicle anywhere else for service! More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

December 22, 2022

Al took care of my car and fixed it in a good amount of time. My car came back to good as new. More

by emarinilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 20, 2022

Buying tires at a dealer can be expensive. I can't recommend this dealer as a place to purchase tires due to costs and excessive wait time. More

by GM5996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

December 19, 2022

As usual very happy with service. Staff is friendly and helpful. Been coming to Cortese for many years and never have had any issues. More

by Dan C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Cortese Ford Lincoln responded

Dan, thank you so much for the excellent review!

December 17, 2022

Friendly and ethical service center, highly recommended! I would encourage anyone with a Ford vehicle to come here for service. More

by Susan_Ladwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 17, 2022

Great service. On time and on budget!! Always over delivering on their word and service More

by joseph.pitnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review!

December 13, 2022

Al took great care of me! ! I will buy my next truck from you. Thank you More

by tapage3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 13, 2022

I brought my ford escape in on 12/12 for a recall and ended up walking away with a 2018 ford explorer. Kayla Gannon was absolutely amazing through the whole process! Very informative, attentive, patient More

by Sydnialysse1319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Gannon, David Eichelberger
Dec 13, 2022 -

Cortese Ford Lincoln responded

It was our pleasure! Enjoy the Explorer. If you need anything feel free to reach out! Merry Christmas!

December 12, 2022

I have purchased several vehicles at Cortese and now a 2023. Thanks to Dave Eichelberger he sealed the deal for me. More

by Magnum28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
Dec 12, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

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