Courtesy Acura

Poor Coordination I scheduled a tow package install two weeks prior and at the end of the day it was supposed to be done, I was told that they had to order a part to fi I scheduled a tow package install two weeks prior and at the end of the day it was supposed to be done, I was told that they had to order a part to finish the job. They had two weeks to order all the parts necessary and some one dropped the ball. The other part that was bad was I called twice that day to get updates on the status, no one returned my calls. Eventually I received a text at the end of the day to tell me that my car was not going to be done until the next day. When I called the next day to get a status report, again, no one answered and when they finally called back, they called to tell me that it was going to take another day. This was not acceptable as I was going on a two week vacation. They eventually got it finished on day two. This was my first time giving the service department my business and they majorly failed. What should've been a one day job took two full days. I had my schedule set up acccordingly and because of this mistake I was inconvenienced. I understand if it was major work being done but this was a straight forward tow package install. With all that being said, Connor Thomas, did try to make things right by giving me a small credit/refund on the service performed. I am giving them another chance as I am having other work performed. More

Excellent All aspects of this last service for my RDX was excellent. Everybody was friendly, explained everything very well and answered my questions effectivel All aspects of this last service for my RDX was excellent. Everybody was friendly, explained everything very well and answered my questions effectively. I would continue using Courtesy Acura in the future. Thank you! More

Enthusiastic Excellent service, courteous associates in service department, approachable, friendly. Reliable in solving the issue and delivered great results. H Excellent service, courteous associates in service department, approachable, friendly. Reliable in solving the issue and delivered great results. Highly recommend Courtesy Acura for the great service and punctuality. More

very responsive Cole provided excellent service all during the sales process and clearly answered questions. He explained features thoroughly and followed up after w Cole provided excellent service all during the sales process and clearly answered questions. He explained features thoroughly and followed up after we took the car home. More

Oil change and A/C check This dealership has excellent sevice. I worked with Matt and he explained everything very well. Employees were all friendly and polite. When I picked This dealership has excellent sevice. I worked with Matt and he explained everything very well. Employees were all friendly and polite. When I picked up my car it was clean and shiny- a nice bonus! More

Friendly, on time, complete A pleasure to work with. Friendly, knowledgeable, on time and complete. Will continue to work with them for the service on all my cars. Thanks. A pleasure to work with. Friendly, knowledgeable, on time and complete. Will continue to work with them for the service on all my cars. Thanks. More

Wonderful experience Every person at this dealership was kind and helpful!! Cole was awesome, very knowledgeable about the RDX, and didn’t ever pressure us. I will purchas Every person at this dealership was kind and helpful!! Cole was awesome, very knowledgeable about the RDX, and didn’t ever pressure us. I will purchase from here again. More

Easy and Quick Buying Courtesy Acura treat us like Family and the whole process was quick and easy. We would recommend Courtesy Acura to our friends and family. Thank you F Courtesy Acura treat us like Family and the whole process was quick and easy. We would recommend Courtesy Acura to our friends and family. Thank you For a fantastic experience.. More