Crain Kia of Conway - Service Center

Everyone here is extremely friendly, attentive and helpful. I feel comfortable with everyone there and know all of my needs will be met each visit. helpful. I feel comfortable with everyone there and know all of my needs will be met each visit. More

Service was great , customer service rep kept me updated and was very knowledgeable in the services needed . and was very knowledgeable in the services needed . More

I have had good dealings usually, but my last visit was less than savory. I went in for a scheduled oil change and ended up being there almost three hours. I was there almost an hour before my car was ev less than savory. I went in for a scheduled oil change and ended up being there almost three hours. I was there almost an hour before my car was even taken back. The manager finally came out to see about me after almost two hours to which I was informed that a callback maintenance was being performed. Nobody told me ahead of the part being installed. I guess they just assumed I had nothing more to do. Then I had clearly stated that I only wanted an oil change. They did a tire rotation and balance even though I told her no when she asked initially. Then I was charged for the service that I didn't ask for. The guy tried to take the charge off, but only took 10.00 off the bill so I ended up paying over a hundred dollars for a simple oil change. This is NOT an isolated incident. I was complaining about having wasted my only off day that week to a coworker and he told me he had gone through the same thing when he got his oil changed. When asked where he had gone, it was the same dealership. The manager who checked on me was really nice and that was the best part of my experience! More

I messed up my appt but able to do it right away. Shuttle polite and efficient. Did a recall update as well as 7500 checkup. And a clean car Shuttle polite and efficient. Did a recall update as well as 7500 checkup. And a clean car More

Everyone was so nice. My oil change and tire rotation only took a hour. I was surprised to walk out to a clean car as well. very happy. My oil change and tire rotation only took a hour. I was surprised to walk out to a clean car as well. very happy. More

Great experience! Definitely recommend and will use again. Had my car ready in a timely manner. Definitely recommend and will use again. Had my car ready in a timely manner. More

I have always received excellent service from The Service Department at Crain Kia of Conway. They are very friendly and professional. Department at Crain Kia of Conway. They are very friendly and professional. More

The dealership was professional and customer focused. The service manager was very friendly too. I would recommend this organization. The service manager was very friendly too. I would recommend this organization. More

They did the 15,000 mile maintenance on my Telluride. Took less than 2 hours so kudos for that. Unfortunately they did not reset the reminder and it still dings and flashes a message that 15k check is ne Took less than 2 hours so kudos for that. Unfortunately they did not reset the reminder and it still dings and flashes a message that 15k check is needed every time I start it. Yes, I can likely reset that myself but haven’t had time to research how to do it. More