Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest Cadillac
Frisco, TX
1,142 Reviews
BEST OF CREST
Our best offers. Our Best Selection.
Your best choice to get more for less.
See why so many customers love Crest.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,145 reviews
May 31, 2025
I really appreciate the immediate response and great service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provide service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provided excellent customer service More
by liz-lay
Verified CustomerEmployees Worked With
Ty M. King
May 31, 2025
The best service, sales person Bronson financial awesome too, on any Cadillac on metroplex we love it too, on any Cadillac on metroplex we love it More
by CRODRIGUEZ32
May 31, 2025
Our Escalade broke down in the middle of the interstate while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle to help, I called the closest tow truck company to get the vehicle and my wife out of harms way. Tow truck picked up the Cadillac and was going to bring it to our house then figure out what to do after that, we called Logan at Crest and let him know what’s going on and asked if we just need to have the tow company bring the car to the dealership. Got the vehicle there they provided a loaner and everything was going smooth and not to much of an inconvenience. 2 months later our car was ready to be picked up but we were being charged $750 for the tow and tolls. We only had a tow bill and tolls because the cart broke down. I didn’t think paying anything out of pocket was reasonable, not to mention the repaired Escalade seemed to be idling erratic and the motor didn’t seem to run like it did before. I called and left messages to discuss and never received a call back. The sales side a the dealership were good and the service started out good, due to having to pay for something that I didn’t feel reasonable is why I wouldn’t shop at crest again. More
by CLAYCAIN
Employees Worked With
Other Employees :
Dean in finance lied to my face on how to find rate.
May 31, 2025
Chase Ybarra is fantastic! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward! More
by LISA.BASSETT0
Employees Worked With
Chase Ybarra
May 30, 2025
Quick easy and simple way to purchase a new vehicle. Everyone was great and I left happy Everyone was great and I left happy More
by cristophersol95
Employees Worked With
May 29, 2025
I've been using Crest Cadillac for service on my 2019 XT4 ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I app ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I appreciate the car wash as well. More
by englishman5840
Employees Worked With
Monica Toombs, Bryan Oldham
May 29, 2025
Logan is very helpful and always has a pleasant attitude. Would recommend him to anyone I send to your dealership. Would recommend him to anyone I send to your dealership. More
by JAMESKENNEMER
May 29, 2025
Chase was my service advisor highly recommend him to my friends and family. He was very great and very communicative. He helped me on my Cadillac Escalade with our FM radio. I would highly recommend to oth friends and family. He was very great and very communicative. He helped me on my Cadillac Escalade with our FM radio. I would highly recommend to other friends and family and you guys should keep them and give them the raise. More
by SY8KAZ
Employees Worked With
Chase
