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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,031 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,032 reviews

February 27, 2025

Logan is always willing to help and resolve issues. He’s very professional, knowledgeable and friendly. More

by lmg09013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Feb 28, 2025 -

Crest Cadillac responded

Thanks for the fantastic review, Logan! We’re thrilled to hear about your positive experience. Our team is dedicated to providing top-notch support, and it’s great to know that Logan made a difference. We appreciate your feedback and look forward to continuing to serve you!

February 27, 2025

Logan was very help and addressing any issues. He also kept me looped in throughout the process. More

by BRIENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan (service dept)
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Feb 28, 2025 -

Crest Cadillac responded

We’re thrilled to hear about your positive experience with Logan! Keeping our clients informed and supported is a priority for us. Thank you for taking the time to share your feedback!

February 26, 2025

Awesome experience. Communication was great. Chase was great to work with. Will ask for him every time. More

by LEAHYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service
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Feb 27, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We’re happy to hear that you had a positive experience with our friendly and competent staff, and we’re glad you appreciated the courtesy rides. We understand that repair costs can be a concern, and we’re always working to provide the best service at competitive prices. We look forward to serving you again!

February 26, 2025

Excellent experience. Austin went all out to please. Setting up financing was made easy. First time customer but will be back!! More

by Doreen.m.fisher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Drabick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback, Doreen! We're thrilled to hear Austin made your experience smooth and enjoyable. We can’t wait to welcome you back for your next visit!

February 26, 2025

Arman in service was a pleasure to work with. He is a superstar!!! Thanks again. More

by JAMESFIELDSX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman in service
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Feb 27, 2025 -

Crest Cadillac responded

James, we’re thrilled to hear about your positive experience with Arman! Our team strives to provide exceptional service, and it’s great to know he made a lasting impression. Thanks for taking the time to share your feedback!

February 25, 2025

Trent Cross was awesome. I was a bit disappointed in Samuel Dixon for making me believe he would be there when I arrived and have cars ready for me to view. I text him and to More

by CRYSTALMITCHELL77539
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Dixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that Trent was able to provide you with an excellent experience. We sincerely apologize for any confusion or inconvenience caused by Samuel not being there as expected. Your comments are valuable to us, and we will work to ensure better communication in the future. We're happy it worked out in the end, and we appreciate your understanding!

February 25, 2025

Staff greet customer upon arrival, professional, knowledgeable, good listener to problem, show empathy, regular updates during service, More

by joejulie31203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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Feb 25, 2025 -

joejulie31203 responded

Staff greet customer upon arrival, professional, knowledgeable, good listener to problem, show empathy, regular updates during service,

Feb 26, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team provided you with a professional, knowledgeable, and empathetic experience. We always strive to keep our customers informed and provide the best service possible. We appreciate your trust in us and look forward to serving you again!

February 25, 2025

My advisor was personable, knowledgeable and understood all that I needed. Shared with me what they’d be doing. More

by CARTER956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan and Karen
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Feb 26, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're thrilled to hear that your advisor was able to provide the personable and knowledgeable service you needed and kept you informed throughout the process. We truly appreciate your trust in us and look forward to assisting you again!

February 25, 2025

I have never experienced such an easy and enjoyable buying process of a vehicle. I left happy and fortunate to have found this dealership and Bret for making the buying process effortless. Finance took More

by ANNASEBELA23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We’re thrilled to hear that the buying process was easy and enjoyable for you, and that Bret made everything go smoothly. We understand how important a quick and efficient finance process is, and we’re happy it was a relief for you. We also appreciate your suggestion about the coffee machine— we’ll definitely take that into consideration to improve your experience next time! Thank you again for choosing us, and we look forward to assisting you in the future.

February 25, 2025

I received prompt service and updates on work from Armand Narmi, my service manager. Armand Narmi has always responded promptly to my texts regarding service questions and service. He treats with respect and More

by CHGHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armand Narmi
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Feb 26, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re so glad to hear that Armand Narmi consistently provides prompt service and keeps you updated throughout the process. It's great to know that he has earned your trust and treats you like part of the Crest family. We’re happy that Armand has been there for your family’s transportation needs, and we truly appreciate your continued loyalty. We look forward to assisting you and your family again in the future!

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