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Criswell Chevrolet
Gaithersburg, MD
2,226 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,226 reviews
December 13, 2017
Minor Body work I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a C I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a Chevy than the dealer...well I was very wrong. It took them a week to complete the work which was a very minor scratch on the bumper but when I got the car back it was worse than when I took it in. They matched the wrong color so now my car has two different colors, I am sick over this, as they will not admit wrong doing on the wrong paint color. There is sloppy work with the bumper and a big bump in the right side of the bumper. Never again. I am hoping they will do the right thing and correct the problem. More
by Raoul
Employees Worked With
Matt Prieto
December 12, 2017
Amazing! Troy was incredibly helpful. This was the first vehicle I have bought by myself and he made the whole experience easy and quick. He answered all my mi Troy was incredibly helpful. This was the first vehicle I have bought by myself and he made the whole experience easy and quick. He answered all my millions of questions with ease. Thank you Troy! More
by Blahbug4
Employees Worked With
Troy Yates
November 28, 2017
New vehicle purchase. Looking for new truck,salesman Peter Easton was far and above any salesman I've ever dealt with.will highly recommend him to friends and family !!! Looking for new truck,salesman Peter Easton was far and above any salesman I've ever dealt with.will highly recommend him to friends and family !!! More
by Pl12345
Employees Worked With
November 28, 2017
She's very responsive Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. If I need to speak with her and she's not available she always returns my call and always explains so I'll understand what's going on with my vehicle. I always dealt with Ricky and when he left I freaked, but then I turned my vehicle over to Dina's capable hands and have not regretted. More
by Anna-Marie Buchner
Employees Worked With
November 21, 2017
Family I used to work for Criswell Chevrolet back in 2005! First owner (Harry Criswell), First rate sales manager (Kevin Szot). Even though I worked there, I used to work for Criswell Chevrolet back in 2005! First owner (Harry Criswell), First rate sales manager (Kevin Szot). Even though I worked there, I would gladly return to buy a car and hope to with my dad very soon!! More
by N8Booker
Employees Worked With
November 09, 2017
Great for last 3 SUV purchases I have purchased my last 3 vehicles with Russell and Criswell. Each time it's been a professional, fast process and I've gotten very competitive prici I have purchased my last 3 vehicles with Russell and Criswell. Each time it's been a professional, fast process and I've gotten very competitive pricing and service after the sale. Highly recommend. More
by GSC321
November 08, 2017
Pretty Good So Far I just bought a 2018 Chevy Equinox 2.0 Turbo, back in July, and I love it. I’m a guy who loves his bells and whistles, so as far as available features I just bought a 2018 Chevy Equinox 2.0 Turbo, back in July, and I love it. I’m a guy who loves his bells and whistles, so as far as available features go, it’s pretty loaded. Had some scheduled maintenance done and a tire plugged. Everyone is very nice, and they even remember my name. Too early to give five stars, but we’ll probably get there soon. More
by Kevlar009
Employees Worked With
Other Employees :
The guy who changed my oil. Super nice, and helped me look for my wheel lock key. , Joe Guzman, JJ Parada
November 07, 2017
Camaro purchase Joey is knowledgeable and friendly, a pleasure to work with, He follows up once the purchase has been completed as well. Great experience in car pu Joey is knowledgeable and friendly, a pleasure to work with, He follows up once the purchase has been completed as well. Great experience in car purchase. Thank you More
by Raoul
Employees Worked With
November 04, 2017
My expectations were exceeded. Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter. More
by Shaka
Employees Worked With
November 03, 2017
It was incredible I wasn’t expecting to take the vehicle I had a good experience working with Owen and I am glad that I got approved really quickly and I am happy with my work truck now I had a good experience working with Owen and I am glad that I got approved really quickly and I am happy with my work truck now More
by Zavala
Employees Worked With
Owen Portillo
