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Criswell Chevrolet
Gaithersburg, MD
2,228 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,228 reviews
August 07, 2017
MAGNIFICENT This was the absolutely best car purchase experience that I have ever had. This was my third Equinox purchase all from Criswell but my most recent pu This was the absolutely best car purchase experience that I have ever had. This was my third Equinox purchase all from Criswell but my most recent purchase was the best experience overall. More
by littleluttie
Employees Worked With
Other Employees :
Scott LeStrange, Russell Carter, Steve Krantz, Steve Krantz
August 03, 2017
Awesome experience purchasing my 2017 pathfinder Barrey Lucey was amazing. He took almost the entire day to help me find the right car. He was patient and understood my needs. I'd recommend him to an Barrey Lucey was amazing. He took almost the entire day to help me find the right car. He was patient and understood my needs. I'd recommend him to any one looking to buy a new car. Look forward to returning to org him when I trade in. More
by Lexanakam
Employees Worked With
August 03, 2017
Great working with Peter Eaton! My wife and I came in with a vague idea of what kind of Wrangler we were looking for. Peter not only helped us understand the different models, he the My wife and I came in with a vague idea of what kind of Wrangler we were looking for. Peter not only helped us understand the different models, he then knew what we were looking for. Within a few days he found the perfect vehicle for us. Peter then helped us through the paperwork/purchase process by working behind the scenes with the Criswell team straightening out any issues that arose. Even months later he is quick to follow up on any questions. Thanks, Peter, for all your support! More
by Wrangler Customer
Employees Worked With
August 02, 2017
Service Team Committed to Customer Satisfaction After an unexpected major service in the first year of owning my Suburban, I had some follow-up concerns regarding the service and wanted to be certai After an unexpected major service in the first year of owning my Suburban, I had some follow-up concerns regarding the service and wanted to be certain that the condition of my vehicle was in the nearly like-new condition it had been in when I brought it in. I was not sure that those concerns would be received well, and almost anticipated that they would be received as unreasonable, but Gary Lewis (Service Director) was extremely receptive to discussing all of it with me, in detail, and then enthusiastically set about to take care of it. He addressed all of the issues (primarily cosmetic) right away, followed up with me consistently, and assured me that he would stay on top of it all until I was completely satisfied. In the course of bringing the vehicle in a few times I was also helped by Dina Bartolomeo and Joe Guzman, also both clearly committed to making sure I was happy with my service visits at Criswell. Our experience with the purchase of the vehicle a year ago could not have been better, and since then we've really grown to appreciate the professionalism and support of the service team, as well. We're really happy Criswell customers and will be back, I'm sure. More
by E. O'Halloran
July 31, 2017
Smooth, efficient car buying experience We recently purchased a brand new 2017 Chevy Equinox from Criswell Chevrolet with help of Jon Valin, Russel Carter, Troy Yates, and Steve Krantz. We We recently purchased a brand new 2017 Chevy Equinox from Criswell Chevrolet with help of Jon Valin, Russel Carter, Troy Yates, and Steve Krantz. We had done a fair amount of research so we knew the car we wanted and what we wanted to pay. Jon was our initial contact and he arranged what we considered to be a very good deal. Because we lived out of state, we were not eligible for all the rebates, but the quoted price met our expectations. Russell as sales manager helped expedite the purchase process. I want to especially recognize Russell’s responsiveness. We communicated by both phone and e-mail with Russel providing clear and concise instructions on information we needed to bring to the dealership. Russel responded to my e-mails within minutes. At delivery, Troy substituted for Jon, because Jon was on leave. When we arrived at the dealership for the car, Troy had it ready and waiting for our test drive. It was immaculate inside and out. Following the test drive, Russell introduced us to Steve Krantz. Steve went over our options for extended warranties, and had us sign all the appropriate purchase documents. Troy then met with us and very clearly explained car features and their operation. He then had us contact the On-Star agent while he removed the Monroney and other stickers. And then we were on our way. As one other reviewer mentioned, this was absolutely the best car buying experience we have ever had. Would I recommend Criswell Chevrolet, the answer is yes. In fact this is the fifth car we have purchased from the dealership. More
by Olneyguy
July 30, 2017
Amazing I bought a 2017 Chevy Silverado from Barry he was a great guy to deal with I explain what I was looking for he found it right away he had paper prepar I bought a 2017 Chevy Silverado from Barry he was a great guy to deal with I explain what I was looking for he found it right away he had paper prepared and ready in a timely main he took the time to make sure I knew and understood everything about my new truck you couldn't ask for a better salesman to deal with thank you Barry More
by Mikek4857
Employees Worked With
July 29, 2017
Best Car Buying Experience Ever! This was far and away the most positive experience I've ever had at a car dealership! Everyone was so helpful, kind, and honest with me. They gave m This was far and away the most positive experience I've ever had at a car dealership! Everyone was so helpful, kind, and honest with me. They gave me a great deal to boot! Highly recommend!!! More
by Betsey
July 26, 2017
They really earned my busniess! I have had more then a great experience. When I say the earned my business, they truly did. Was very low pressure from the start. Seth, the salesmen I I have had more then a great experience. When I say the earned my business, they truly did. Was very low pressure from the start. Seth, the salesmen I worked with was very formative, he knew what he was talking about. Jason the Sales Manager has a passion for people and it showed. They helped me customize the perfect truck that fit my needs and more. Steve in finance was very helpful about packages I needed, and packages I didn't need .They beat other dealers price by a big margin! Overall, very pleased and will be a return customer for sure! More
by jessenw1
July 26, 2017
Attentive and timely service I appreciated the manner in which Juan Parada at Criswell handled my recent service and answered my questions about services and warrantees on my Volt I appreciated the manner in which Juan Parada at Criswell handled my recent service and answered my questions about services and warrantees on my Volt. He was thorough and friendly and provided all the information I needed. Working with Criswell starting with the purchase of my Volt has been very positive. More
by Electric Bob
Employees Worked With
JJ Parada
July 06, 2017
Excellent service I came to Criswell to purchase a new car. They were able to give a great deal on my trade-in and my purchase. I experienced great Customer service I came to Criswell to purchase a new car. They were able to give a great deal on my trade-in and my purchase. I experienced great Customer service and felt really good about the purchase of my new car. I will purchase from them again. More
by Calvin217
