Criswell Chevrolet

Great experience. I have purchased several new vehicles from GM and feel that this dealership was my best experience. It's one of the few times I have felt good about b I have purchased several new vehicles from GM and feel that this dealership was my best experience. It's one of the few times I have felt good about buying a new vehicle. Thanks to Criswell Automotive. More

Didn't waste my time! I visited two other dealers (Rockville & Chantilly) because their online prices were the lowest. Only after visiting each did I find out I needed to q I visited two other dealers (Rockville & Chantilly) because their online prices were the lowest. Only after visiting each did I find out I needed to qualify for all sorts of stuff to get that price. They could have told me this before making me come in just to waste my time. That's when I reached out to Russell Carter at Criswell. He provided me a written quote via email which did NOT change once I arrived. Steve in finance handled my paperwork quickly and Alex showed me how to figure out my new Malibu. The staff was friendly and I had a great experience. Would definitely recommend anyone in the market to check them out. Thank you Criswell! More

Another Great Experience! Love my car! Last week I took advantage of a great Chevy incentive and leased another car from Criswell. A beautiful 2017 Camaro that I absolutely love! My experie Last week I took advantage of a great Chevy incentive and leased another car from Criswell. A beautiful 2017 Camaro that I absolutely love! My experience with Criswell was so good previously when I needed to lease a car for a family member, I knew that I was probably getting it from them once I decided on the specific trim level and if the price was within my budget. The only problem was that they are located about an hour away from me, and initially I wasn't sure which trim I wanted and whether the price would be even close to what I was aiming for. So, first I stopped by my local Koons dealership to take a look and run some numbers. I got a few quotes, but the lease price seemed much higher than what I expected based on my earlier calculations at home. I have leased two cars previously, so I knew something didn't quite add up. I took the quotes home and carefully reviewed everything trying to figure out how they arrived at their numbers. I discovered that on the quote of the car with a bonus tag, the Koons sales manager added $500 to the incentives/rebates, BUT also added $500 to the sale price! Looks like because I qualified for $3500 in rebates, the Koons sales manager thought that the price would already be low enough that I would be happy with it, even so the lease payments based just on their online advertised price were lower! I came back the next day and asked the Koons assistant manager, (the other guy wasn’t there that day) about this extra $500, he tried to "explain to me why this was the correct price" until I explained to him and he ran the calculations himself in front of me, twice, and then realized that I was right. The Koons assistant manager was not very apologetic about it, and he seemed annoyed that I discovered his supervisor's trick. To be fair, I can't prove that the Koons sales manager who gave me the quote didn't make a mistake, but I find it very suspicious that it was off by exactly $500, the same amount that was added to my rebates. Although the price was now what I was looking for, the whole thing left a bad impression on me, now I couldn't be sure that Koons wouldn't try to increase the APR or do something else to change this price. So, although the price was good, I didn't like the attitude of the Koons assistant manager, and decided that it was time to call Criswell.  As I mentioned earlier, I previously had a great experience with guys at Criswell, last time it all started with Russell sending me a detailed quote with everything itemized and easy to read so there were no surprises when I arrived, it was also the same transparency this time. When I leased the previous car, I wasn't sure exactly what car I wanted and ended up visiting 13-16 dealerships before I ended up at Criswell. So, I have been to MANY dealerships, and here is what I think separates Criswell, where I finally signed the lease, from all the other dealerships I visited and didn't. 1. The employee turnover is pretty high in the industry, so the majority of the salesmen at car dealerships I have visited don't seem know their cars very well because they don’t have enough experience. Granted, there are so many models and each model is different, so it's tough. But this is why I was so impressed with Joey at Criswell, he clearly knew everything about the car. It was past closing time on a Friday night, but Joey patiently walked me through everything in the car, and although I thought I already knew a lot about this model from my own research and watching YouTube reviews, I definitely learned a lot of useful things I didn't expect! The majority of salesmen I have dealt with before, didn’t seem to have an interest in cars and were just doing sales as their job. Joey is different. I can tell he has a passion for cars, so he really knows each car inside and out, both the mechanical and the performance aspect, as well as the onboard equipment. Although I have only dealt with Joey and Russell and don't know if all of the salesmen at Criswell are as knowledge as these two guys, one of the guys mentioned that many of them have been working there for years, so the turnover rate must be pretty low compared most places, which makes me think that all of the guys at Criswell know their stuff.  2. The second observation, at least in my specific case, was even more important. The guys at Criswell seem to have a great working relationship with GM Financial, which in some cases can make a difference when it comes to getting a better rate for your loan or lease. While there is not a whole lot of flexibility when it comes to getting a better interest rate because these are based on your credit score, it is usually in the interest of the dealership to charge a higher APR whenever possible, and many try to do this. I have even been told by a finance manager at another dealership that it was “within their right to mark up the money factor/APR.” From my understating, the dealerships do this to make up for the money they lose on a car they heavily discount. My experience at Criswell has been completely different. They went out of their way to get me the best possible APR I qualified for. For some reason when they ran my credit this time it came back with a lower tier APR than last time, even so it also showed that my credit score went up slightly compared to the last time I leased a car from them. This didn't make sense, but Russell at Criswell called the bank and resolved the issue, so I got the price he promised me! Most dealerships would have probably just told me there was nothing they could do, it’s a computer issue or something like that, but these guys are different! This last part really meant a lot to me, and I will unequivocally recommend them to any of my friends who are looking to buy or lease a car, because I know they would get the best deal! Well, this review turned out to be a lot longer than I expected, I guess I am just so happy with my new car I had to write an essay! More

Criswell is the best!! Criswell is one of the best experiences that I have ever experienced! The sales department is spot on and the service department is attentive to my ne Criswell is one of the best experiences that I have ever experienced! The sales department is spot on and the service department is attentive to my needs! Dina Bartolomeo and Lynn Smith were extremely professional regarding service and made sure that my 2017 Stingray was up to date in terms of service. They follow the excellent sales experience of Abe El-Ghoul. I have had many cars over the years but I would have to say that Criswell is far superior to the rest. I am looking forward to using Criswell in the future for all of my needs. I would recommend this organization to everyone. If I could give it 10 stars, I would do so. Go Criswell, you rock!!! More

Excellent customer service.. even for a non Chevy customer It is a rare find to come to a dealer and have a zero pressure, pleasant experience from start to finish. The team at Criswell from top to bottom clea It is a rare find to come to a dealer and have a zero pressure, pleasant experience from start to finish. The team at Criswell from top to bottom clearly understands customer service and the value of happy client. Well done .. will certainly direct any business I can their way! More

Happy Customer. Great Truck Professional, pleasant, knowledgeable staff on the floor and the business office. I look forward to working with Peter and Don in the future for me an Professional, pleasant, knowledgeable staff on the floor and the business office. I look forward to working with Peter and Don in the future for me and my family More

Car buying Made Great Again!! Criswell is Making car buying Great Again! Thank you so much to Russell Carter, Jason Witte, Mike Cohen, Sam Hicks, David Coggin and the entire team Criswell is Making car buying Great Again! Thank you so much to Russell Carter, Jason Witte, Mike Cohen, Sam Hicks, David Coggin and the entire team at Criswell Chevrolet. I didn't think I could lease a new Cruze as inexpensively as I did but the team made it happen. Now I don't have to worry about my daughter driving to school and breaking down. She gets to drive Brand new reliable Chevy Cruze LT with Bluetooth and a warranty! Russell and Mike worked hard to make the dream come true! I wont buy or lease a car anywhere else. This was a YUGE DEAL for my daughter. If Trump saw the art of this deal, he would approve! More

Above and beyond I wanted to leave a separate review for Greg because it was thanks to his ingenuity I was able to great such a great lease deal. After I got my initia I wanted to leave a separate review for Greg because it was thanks to his ingenuity I was able to great such a great lease deal. After I got my initial qoute from the salesman, which was already an amazing deal on a Chevy Cruze LT, I was later told by the sales manager Russell Carter that "our finance guy Greg was able to get you an even better deal" which really surprised me because I was already getting such a great price, and did so much research on this specific lease, that I could not figure out how it was even possible. I thought that they made some sort of mistake in calculating my manufacturer incentives and rebates, why would they just give me a better price when I was already happy with my monthly payment? When I sat down with Greg to sign the lease, he told me he found a way to lower my interest rate slightly more by calling the bank and utilizing an insurance policy that would allow me to lower the interest rate, and it didn't cost me anything, but actually saved me $9 dollars per month on a monthly payment that was previously $104, that's almost 10 percent. Greg and Russell didn't have to do it, I was already happy with my payment, but what this tells me is that the guys at this dealership actually lookout for your interests, if they can give you a a better deal they will without you even asking. I still can't believe it happened, this experience really changed my preconceptions about car dealerships. More

Amazing car buying expierence Everyone we spoke to was incredibly polite and professional. Sales manager Russle Carter provided us with extensive information about the sale and gav Everyone we spoke to was incredibly polite and professional. Sales manager Russle Carter provided us with extensive information about the sale and gave us a great deal. John our salesman gave us plenty of time to look at all our options and answered all our questions with patience More

Excellent dealership and professional personnel. My salesman (Troy Yates) was very patient working with me. I test drove a few different vehicles and even inquired about the SS. This process went on My salesman (Troy Yates) was very patient working with me. I test drove a few different vehicles and even inquired about the SS. This process went on for a few weeks until I made up my mind on my Malibu Premiere. The General Sales Manager (Jason Witte) was also extremely helpful in getting me a great deal. Greg the finance man took his time and explained everything to me. The entire process from start to finish was less than 3 hours in the dealership. Troy, Jason and Greg need to be commended on their professionalism, expertise and going to extra mile. They are excellent examples of great customer service professionals and are an asset to Criswell Chevrolet! I strongly recommend Criswell Chevrolet to anyone who is in the market for a new or certified used Chevrolet! More