Criswell Chevrolet

Great Experience Steve Krantz was awesome to work with during the finance process of my purchase. Steve is prompt with his return calls and email reply's. He present Steve Krantz was awesome to work with during the finance process of my purchase. Steve is prompt with his return calls and email reply's. He presents the options that are available for warranty extensions and finance rate options and was never "pushy." I will definitely request Steve to be part of my next purchase from Criswell Chevrolet! More

honest and easy to work with I have purchased a number of vehicles from this dealership and have always worked with Russell. I have found him to be honest and a good partner in t I have purchased a number of vehicles from this dealership and have always worked with Russell. I have found him to be honest and a good partner in the car buying process. Most recently we moved from the MoCo area to VA and tried working with a few dealers there. My experience with them was less than satisfactory as they played the typical 'I have to go back to talk to my manager" games and not honoring prices we had agreed on in advance. I called Russell the next day and we were able to work out a deal on the same vehicle in a few hours. I would rather make the 45 min drive and deal with someone I know I can trust. I highly recommend both Russell and Criswell. More

Anything other than a oil change is a nightmare Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down More

Excessive charges to replace tire, rim and tpms I had my Volt towed to Criswell to replace a damaged tire, rim and tpms. Criswell provided an estimate of over $800. Their estimated cost for the rim I had my Volt towed to Criswell to replace a damaged tire, rim and tpms. Criswell provided an estimate of over $800. Their estimated cost for the rim and tpms hardware was over $500. I obtained both items online for under $200. I provided both parts to Criswell. I then paid close to $300 for a new tire and labor. While the charge of about $140 on the tire was reasonable, the labor charge was well outside the labor estimates I obtained from nearby Chevrolet dealers and tire centers. I elected to have Criswell complete the job because, as the Criswell staff correctly pointed out to me, the $100 cost I would have had to pay to tow the vehicle to a new location all but eliminated any savings. Based on this experience -- which I attribute solely to Criswell management -- I will not use Criswell service ever again. More

SERVICE SATISFACTION I purchased my 2015 Chevy Cruze from Richard Beckett and he was on point. Honestly, I had a horrible experience when I purchased my 2012 Chevy Cruze s I purchased my 2015 Chevy Cruze from Richard Beckett and he was on point. Honestly, I had a horrible experience when I purchased my 2012 Chevy Cruze so I decided to trade it in using Richard. As many questions as I had, he had the answer. He also put me in a car that I wasn't even expecting to purchase but he had a wonderful deal I couldn't refuse. If there is anyone that can work with you in an honest manner, please give Richard a call. Now, I'm about to contact Richard for a coworker that is looking to purchase a Dodge Dart. Great job Richard!!! Although I purchased my car without financing, I worked with Don Boone who worked all of my paperwork. Kudos to Mr. Boone for his patience since he worked with my in 2012 during that horrible experience. He stepped up and made the purchase smooth! More

Excellent Dealership I dealt with Peter Eaton. He forwarded a credit application, researched my trade vehicle, and had all of the forms ready upon my arrival. I have pur I dealt with Peter Eaton. He forwarded a credit application, researched my trade vehicle, and had all of the forms ready upon my arrival. I have purchased vehicles since 1977, this was the MOST pleasant and well organized process I have ever experienced. I will recommend this dealership to everyone I am aquainted with who may be looking for a vehicle. More

Wonderful I could not be happier with my experience! Peter Eaton helped me get the car I wanted with no problems or pressure at all. And Steve Krantz really hel I could not be happier with my experience! Peter Eaton helped me get the car I wanted with no problems or pressure at all. And Steve Krantz really helped me with the financial part of it. My first car buying experience could not have gone any better. I felt 100% trustworthy with them! More

Smooth Sailing We contacted Russell inquiring about a 2015 Suburban on his lot that we were interested in and if he could match our price for one that we ordered thr We contacted Russell inquiring about a 2015 Suburban on his lot that we were interested in and if he could match our price for one that we ordered through a different dealer. We did not want to get into a haggling contest since Criswell was 2.5 hours away from us and wanted to nail the price down before we took the ride. Within minutes Russel confirmed he could match the price so we headed out to see the vehicle. When we arrived the vehicle was ready and Russel was available immediately to start the paperwork and take us for a test drive. Before we knew it we were talking to Jackie Wells doing the final details with the paperwork so we could get on the road. Russell sent us on our way with a smile, a hand shake and a brand new Suburban. What a great experience! Michael & Suzanne More

Excellent Experience Mike really helped me in a bind. I was hit by a drunk driver and destroyed my 2013 Camaro. Mike was able to help me find a brand new car that fit my b Mike really helped me in a bind. I was hit by a drunk driver and destroyed my 2013 Camaro. Mike was able to help me find a brand new car that fit my budget and had all the features I was interested in. Mike and the dealership did a fantastic job with my situation and truly helped me out. More

100% GREAT person to deal with and I appreciate it very much I went thru five, yes FIVE other dealerships trying to get an allotment for a 2015 Corvette and wasted six weeks in the process. I was lucky to find I went thru five, yes FIVE other dealerships trying to get an allotment for a 2015 Corvette and wasted six weeks in the process. I was lucky to find Mike and he personally called me after five days to inform me that the order was accepted and my new Corvette was in the process of assembly. If your looking for a great person to deal with, then stop wasting your time and call Mike Furman. Even though I am in Texas, Mike and Jackie made the buying process very easy! More