Criswell Chevrolet

Start to stop is no longer working, problem wasn't fully fixed. Reached out to a manager and never got a call back. fixed. Reached out to a manager and never got a call back. More

Criswell was a downgrade after years of going to King Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them as necessary. (2) They do not communicate timely on the status of your vehicle. (3) They do not follow up or processing warranty claims timely. Recently Danny held my vehicle hostage for four days due to improper handling. I dropped my vehicle off with Danny on Mon. 4 Mar 2024 for a Thermostate issue. Danny told me they would have the car ready the following day, and the extended warranty company had approved reimbursement. Danny failed to inform me that his day off was the following day. I did not receive a call from the dealership on Tue, so I called around 2pm. I spoke with Dakota, who informed me that Danny was off and that I could call back on Wed. This was unacceptable, the fact that no one else could assist me on someone’s day off was purely unprofessional. After pressing the issue, Dakota reluctantly took my information and said he would find out what was going on with my vehicle and call me back in a few minutes. I never heard back from him. I left a voicemail for Danny on his direct line to call me about my vehicle. On Wed, I never heard back from Danny, so I called back in the afternoon. He seemed uncertain about my car, and told me he had to contact the extended warranty company to see if they approve the work — which was after he already told me that he contacted them and they approved it. So basically he was either outright lying to buy himself some time, or completely incompetent. He later informed me that the work was done, but they hadn’t received payment from the extended warranty company yet and couldn’t release the vehicle till they had the money in hand. Never heard back from him till Thr 7 Mar in the afternoon. By time I go to the dealership, Danny was already gone for the day, and it took some time for someone to find the work order. This was a terrible experience, not to mention they are the first dealership I’ve been to that charges a 3% “convenience fee” for using a credit card. Criswell is always a negative experience, and I’m looking for a new dealership. More

I am a former client of King Buick. After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My cont After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My contact was Matt tait. In all respects, I am totally satisfied of the service. More

The service provided by Scott LeStrange and team was outstanding. Hands down the best experience we’ve had out of many car purchases. I will be back to see Scott for our next vehicle purchase in the fut outstanding. Hands down the best experience we’ve had out of many car purchases. I will be back to see Scott for our next vehicle purchase in the future More

Kyle is an honest guy who looks out for his customers. It’s always been a pleasure working with him. When you are buying a Chevy, there is a lot of new technology. Kyle always knows the answers to how thi It’s always been a pleasure working with him. When you are buying a Chevy, there is a lot of new technology. Kyle always knows the answers to how things work and he always makes the deals make sense. More

Criswell made the process so easy for us. So many vehicles to chose from made for tough decisions. Thanks for everything. So many vehicles to chose from made for tough decisions. Thanks for everything. More

Overall the dealership and my salesman Brian were great to work with, very prompt and effective to get me into the truck i wanted. to work with, very prompt and effective to get me into the truck i wanted. More

I have bought 2 vehicles from Kyle and both transactions were very quick and easy! I definitely recommend him to any friends and family looking to purchase a new vehicle. were very quick and easy! I definitely recommend him to any friends and family looking to purchase a new vehicle. More

This guy is one of the most honest, sincere people I know. Any one who has the opportunity to work with him would never regret it. know. Any one who has the opportunity to work with him would never regret it. More

After countless company vehicles purchased through Russell, it was a no-brainer going thorugh for my personal vehicle. Highly recommend! Russell, it was a no-brainer going thorugh for my personal vehicle. Highly recommend! More