Criswell Chevrolet

Russell was excellent to deal with and was transparent in all of his communications with me. I was in and out in less than an hour including trading in my car. Peter from finance was great as well. Best c all of his communications with me. I was in and out in less than an hour including trading in my car. Peter from finance was great as well. Best car buying experience of my life. More

Russell is great! Honest and straight forward. Quick response time. I will not be going to any other dealer for my further car purchases. Russell and team are amazing, highly recommend! response time. I will not be going to any other dealer for my further car purchases. Russell and team are amazing, highly recommend! More

Russell was available at our convenience and located a vehicle quickly at another location. It had all we asked for. Nice and professional! Great experience vehicle quickly at another location. It had all we asked for. Nice and professional! Great experience More

My sales person Mario Adam’s was awesome! Very personable, very professional and very good at his job. I would give him 10 stars if I could. I will definitely be returning for purchases! Thank yo personable, very professional and very good at his job. I would give him 10 stars if I could. I will definitely be returning for purchases! Thank you so much! More

Was honest and addressed all my concerns even ordered second key free of charge and had alignment scheduled before I could even finish signing paperwork! second key free of charge and had alignment scheduled before I could even finish signing paperwork! More

Overall great service everyone was helpful and knowledgeable. All my questions were answered. Everything from the trade in to the new van went off with no hiccups at all knowledgeable. All my questions were answered. Everything from the trade in to the new van went off with no hiccups at all More

The process was quick and easy. Mr. Hoffman very helpful, honest and he was very courteous. I am very happy with the excellent service I received. honest and he was very courteous. I am very happy with the excellent service I received. More

Super professional and friendly. Knows his product inside and out. Been buying cars for 25+ years and best experience I’ve ever had. Thank you Scott and Criswell Chevrolet! inside and out. Been buying cars for 25+ years and best experience I’ve ever had. Thank you Scott and Criswell Chevrolet! More

Chip was great. He is very honest through out the process and very responsive to email and calls. Thanks Chip! I would recommend him to anyone I know looking to buy a good an reliable used car from Criswell and very responsive to email and calls. Thanks Chip! I would recommend him to anyone I know looking to buy a good an reliable used car from Criswell Chevrolet. On the other hand the Finance manager (Ahsan A. Javeid) was just so unpleasant. He kept forcing us to go over our budget to get warrants we specifically asked him not to add on. He also made a mistake and inflated the price of the car. Please read what you sign and ask questions. I also want to add that there was a ridiculously long wait to see a Finance Manager. More

I bought my first car from Criswell when I was in my twenties and they were fair and easy to work with then. Now I am 36 and it was time for a new car- and looking for one proved more stressful and frus twenties and they were fair and easy to work with then. Now I am 36 and it was time for a new car- and looking for one proved more stressful and frustrating than I ever remembered it being in the past. Hidden fees that added $2,000 to the final price for no good reason- bait and switch tactics, flat out poor customer service that was just looking to get my information before they ever gave me any. I finally decided to go back into Maryland even though I am currently living in Virginia- to see if that first car buying experience was a fluke. It was the best decisions I could have made. I ended up connecting with Richard Beckett and he showed me what I wanted to see without trying to pressure me into anything I didn’t want or couldn’t afford. He promised no extra or hidden fees, that the price listed was the price we would pay (plus taxes and title fees and a single base charge for processing that was totally reasonable of course.) He was patient and friendly and accommodating of my bizarre work schedule. They helped us on our final purchase day to modify the loan we had taken out in advance but that didn’t quite match what we wanted for the title- on the spot. It was fast, easy, and pleasant all around. I love my new (used) Chevy, Equinox, and I almost can’t believe my luck. They even let us have our own mechanic check out the vehicle first. It probably sounds like they paid me for this review- but in all seriousness- If you are looking for an honest dealership and tired of being given the run around and fed all kinds of BS about new floor mats- I can actually say that Criswell has a history of doing good business. The drive to Gaithersburg is worth the trouble. Ask for Richard. More