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Criswell Chevrolet
Gaithersburg, MD
2,059 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,059 reviews
September 01, 2020
Throughout the entire process of profiling the right Throughout the entire process of profiling the right vehicle, working through the nuances of the deal, and developing our finance strategy Russell wa Throughout the entire process of profiling the right vehicle, working through the nuances of the deal, and developing our finance strategy Russell was not only incredibly professional but highly creative and responsive to our interactions. I would not only be proud to advocate your working with Russell to get you the best deal possible but I myself intend to come back to Russell when I desire to make additional vehicle purchases. Thank you, Russell, you provided both an exceptional and rewarding experience for us V/r, Dave More
by Dave B
Helpful August 30, 2020
Russell is absolutely the best! Communication, knowledgeable, professional, #1 Corvette guy in my book! Thanks for the amazing customer service and look forward to doing future business together. knowledgeable, professional, #1 Corvette guy in my book! Thanks for the amazing customer service and look forward to doing future business together. More
by Jason W
Employees Worked With
August 29, 2020
Had an exceptional experience dealing with Russell in the purchase of my new C8. He kept me up to date on delivery and changes. Will buy from him again. purchase of my new C8. He kept me up to date on delivery and changes. Will buy from him again. More
by Lee
August 29, 2020
The buying experience was fast, easy, simple, and convenient. Never set foot in dealership. Chip was a pleasure to deal with! He made two visits to Virginia to accommodate me and the whole process w convenient. Never set foot in dealership. Chip was a pleasure to deal with! He made two visits to Virginia to accommodate me and the whole process w conversations and the two visits was about 45 minutes. That's unheard of in the car buying world! Again, the experience was great! Would definitely recommend Criswell...and Chip! More
by Al T.
Employees Worked With
Chip Bozga
August 29, 2020
We recently visited this dealership and had a very pleasant experience all due to Mario! He was extremely friendly and we felt like he really cared about our family and the car we drove. It was the be pleasant experience all due to Mario! He was extremely friendly and we felt like he really cared about our family and the car we drove. It was the best experience we have ever had when buying a car. We never felt pushed into anything and he talked to us as if we were family. We are very thankful for his help and guidance. Mario, we really appreciate you and thank you so much for your help! We love our new car! More
by Caseyllanders13
Employees Worked With
August 28, 2020
My wife and I have been Criswell customers for 20 years and we just bought our third vehicle from them today. We have always received excellent customer service in a very comfortable atmosphere and this t and we just bought our third vehicle from them today. We have always received excellent customer service in a very comfortable atmosphere and this time was no different. Peter Eaton introduced my wife and I to Mario Adams when we dropped by to preview a car we saw on line. Mario couldn't have been nicer or easier to work with. The entire car buying process was fun and like I said earlier, very comfortable. There was absolutely no pressure and each step of the process was handled professionally, respectfully and stress free. This is why we come back, not just because we get a great deal on an awesome car but because the process is pain free. Buying a car is a huge financial decision for most people. Mario made that an easy decision and guided us through the purchasing steps with ease and grace. I highly recommend this dealership and please ask to see Mario - he will take awesome care of you. More
by Mike Markellos
August 28, 2020
Russell was a pleasure to work with and was more like buying a car from a friend. He was very patient with us as while we purchased a new Tahoe. i would not hesitate recommending Russell. buying a car from a friend. He was very patient with us as while we purchased a new Tahoe. i would not hesitate recommending Russell. More
by Cb
Employees Worked With
August 28, 2020
Can I give Russell Carter more than 5 stars ?? please ?? Will recommend to anyone I know looking for a vehicle!!!! Thanks for a great Experience!!! Will recommend to anyone I know looking for a vehicle!!!! Thanks for a great Experience!!! More
by Tra & MeL
Employees Worked With
August 27, 2020
From the moment I contacted Russell about the 2021 Tahoe to the moment I drove off the lot, service was excellent. highly recommended. Thanks Russell! to the moment I drove off the lot, service was excellent. highly recommended. Thanks Russell! More
by tweetymcbeakums
August 27, 2020
Russel is awesome! He will help you find the right car for your needs. He is awesome and super helpful! He will answer answer your question is you need!! for your needs. He is awesome and super helpful! He will answer answer your question is you need!! More
by andreaprop
Employees Worked With
