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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
820 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 820 reviews

December 23, 2020

Richard Beckett and Ahsan hooked me up with a new 2021 Jeep Cherokee today. I called in, gave all info over the phone. Showed up to get the keys and sign some papers! All while keeping distance and stayin More

by Charles.poole87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Beckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to provide us with this feedback. We are very pleased to see that you had a great experience with our team and felt safe and comfortable in our facilities. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 14, 2020

Russell is the best period. He is very accommodating and helpful. He will do anything for you and is on top of his game unfortunately I can't imagine what it is like to work with your hands tied. That deal More

by HighAltitude
Recommend Dealer
No
Employees Worked With
Russell Kelley
Dec 23, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to provide us with your honest review of your recent interaction with our team. We are disappointed to see that overall, you were not happy with your experience. We do appreciate your kind words for Russell and his knowledge and professionalism. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 14, 2020

Leon listened and ensured my husband walked out with what he wanted and he did just that! He spoke with my husband prior to us arriving and when we got there he was no it! Not only was he awesome the finance More

by Jazztayler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to reach out with this positive review for our team. It's great to hear that our entire team worked together to make this a 5 star experience for you and your husband. Thanks for choosing Criswell!

November 20, 2020

I recently brought in my Wrangler and Liberty for service and repairs. Vanessa was very friendly and helpful. She took the time to understand my concerns and to ensure they were addressed. I would say that t More

by exrub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lissette Chicas
Dec 01, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much! We really appreciate this kind review for Vanessa and her team! Thank you for taking the time to reach out with your kind words.

September 30, 2020

I recently brought in my 2015 Jeep Grand Cherokee for scheduled maintenance and was told by my "service advisor" that my power steering fluid was leaking and required replacement and was quoted $2,200. More

by Kerryalex
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vanessa Gageiro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Our highly trained team works hard to ensure every vehicle receives that best possible care. We are disappointed to see that you did not feel this was the case during your recent interaction. We do welcome your feedback as it will allow us to investigate areas of our operation that may need improvement.

Oct 12, 2020 -

Kerryalex responded

LOL, pretty straight forward, stop encouraging your service advisors to try to sell unneeded services

September 11, 2020

Always a pleasure doing business with Leon Travis at Criswell Jeep. He is professional and has his customers best interest at hand. Start to finish was a fantastic experience. More

by The Brisbanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Excellent! We are very pleased to see that you had a 5 star experience with Leon and the Criswell team! Enjoy your new vehicle and please do not hesitate to reach out to any of our team members if there is anything additional we can assist you with. We're always happy to help!

August 29, 2020

I've dealt with Criswell for at least 8 years now and have been happy with the service they have provided to-date. They struggled with our most recent request, when I received some random numbers and a f More

by DJP
Recommend Dealer
Yes
Employees Worked With
Shane Vandyken
Sep 14, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to bring this to our attention. We are pleased to see that overall, you had a good experience with our team and we welcome your concerns as a way to ensure that we are providing the best possible care to each of our customers.

August 28, 2020

Jordain was an awesome salesman. He gave a lot of respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I wa More

by GoodLife2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Glassic, Ashish Patel, Jourdain McCants
Sep 14, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on the purchase of your new vehicle! Thank you for taking the time to reach out with this feedback; we loved hearing that our team helped to make this an exceptional experience!

August 21, 2020

Harry Ellsworth makes time to communicate with me via email due to my deafness. Not many others are willing to use email instead of phone. More

by lobermiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Ellsworth
Aug 27, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to let us know that our professional and knowledgable team members are willing to assist you in the most convenient way for you. If you have any further questions, please don't hesitate to reach out. We're always happy to help!

August 20, 2020

Adam Needle was an awesome new car salesman. He answered my questions and made my decision to buy a jeep very easy and a pleasurable experience! More

by herndon84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam needle
Aug 27, 2020 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on the purchase of your new Jeep! We always love hearing about how happy our customers are with their new vehicles!

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