Criswell Chrysler Jeep Dodge RAM and FIAT

I recently brought in my 2015 Jeep Grand Cherokee for scheduled maintenance and was told by my "service advisor" that my power steering fluid was leaking and required replacement and was quoted $2,200. scheduled maintenance and was told by my "service advisor" that my power steering fluid was leaking and required replacement and was quoted $2,200. I wasn't anxious to spend $2,200 on a vehicle with almost 100K miles on it so I passed. I have watched the fluid level closely and driven 2,500 miles and there has been NO LEAK or any evidence of a previous leak. This was a shabby attempt at Grand Larceny. When they asked for my feedback on my visit I offered and they did not follow up. I would be very wary of trusting this service department based on my experience. I think the "service advisors" must be more focused on earning commissions than providing honest customer service. More

Always a pleasure doing business with Leon Travis at Criswell Jeep. He is professional and has his customers best interest at hand. Start to finish was a fantastic experience. Criswell Jeep. He is professional and has his customers best interest at hand. Start to finish was a fantastic experience. More

I've dealt with Criswell for at least 8 years now and have been happy with the service they have provided to-date. They struggled with our most recent request, when I received some random numbers and a f have been happy with the service they have provided to-date. They struggled with our most recent request, when I received some random numbers and a fragmented quotation for the cost of my repairs, followed by silence to my request for better, more accurate information the following day. I called two days later and talked to the service manager at the desk, Jim Clutters, who said he couldn't help me because Shane hadn't entered anything into their service management system, so he didn't know anything about what was wrong with the car. I ended up having them fix the car once I received a reasonably accurate quote, but think they still have some work to do in providing proper estimates for high-dollar repairs. I expect more from Criswell and hope they rectify this. This is not what I expected when I brought my car in for service. More

Jordain was an awesome salesman. He gave a lot of respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I wa respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I was able to buy what I wanted! More

Harry Ellsworth makes time to communicate with me via email due to my deafness. Not many others are willing to use email instead of phone. email due to my deafness. Not many others are willing to use email instead of phone. More

Adam Needle was an awesome new car salesman. He answered my questions and made my decision to buy a jeep very easy and a pleasurable experience! my questions and made my decision to buy a jeep very easy and a pleasurable experience! More

Had a great experience buying a car here. Conner responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the do responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the door. Conner honored my True Car $500 off coupon which another Jeep dealer lied about being unable to accept it with other rebates. When I came in Conner was off and I finished the deal with Khalil. Khalil was professional, very helpful and made sure our new car was washed and had a full tank of gas. If you are buying a new car here I would deal with Conner or Khalil. More

Sent e mail but no one ever called me. The worst customer service I have ever seen. Purchasing elsewhere. Also made contact through your website but none ever contacted me either. Must not need to sell cars. service I have ever seen. Purchasing elsewhere. Also made contact through your website but none ever contacted me either. Must not need to sell cars. More

Leon helped me through the delivery of my new rubicon! He helped me complete my out of state purchase and was very quick to answer any questions. He is very knowledgeable and willing to help answer any q He helped me complete my out of state purchase and was very quick to answer any questions. He is very knowledgeable and willing to help answer any questions that we had even after the sale! Leon even sent me several pictures of my jeep when it arrived at Criswell. I wouldn’t hesitate to call Leon for your next jeep or dodge vehicle! You won’t be disappointed! More

JLUR Purchase and Delivery Experience Outstanding service from my sales professional, Leon Travis. This was easily the car best buying experience I have had. I was referred to Criswell J Outstanding service from my sales professional, Leon Travis. This was easily the car best buying experience I have had. I was referred to Criswell Jeep and Leon Travis through the online JL Wrangler Forum. Buying a car out of my home state carries an extra burden of patience by all involved but the team at Criswell made this experience worth the effort. Well done Criswell! More