
Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Total customer dedication First of all, Leon Travis greeted us warmly and demonstrated a genuine desire to help my wife in assisting her with obtaining maximum benefit usage of First of all, Leon Travis greeted us warmly and demonstrated a genuine desire to help my wife in assisting her with obtaining maximum benefit usage of her carphone and cell phone. He took great care and pride in the undertaking. He clearly showed that the customer's well being is most important to him. It is so refreshing to see how much Leon loves helping bring about the desired result. He's not all about himself but rather has a solid respect for.others. Leon is a top-notch, first-class gentleman in every particular. More
Exactly what I wanted! Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioni Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioning to working with the financial department flawless. He consistently asked if I was okay and if I understood the entire process. Totally happy with my purchase! -Tiffany and Sonnie More
Awesome!!! We had an accessory installed on the vehicle after purchase! They gave us a free loaner and everything is great! We love our new Jeep! We had an accessory installed on the vehicle after purchase! They gave us a free loaner and everything is great! We love our new Jeep! More
Prompt and professional service. The new car sales team is top notch. Kevin is super responsive and always listens to the xustomer’s needs—prompt and curteous service at its best. K The new car sales team is top notch. Kevin is super responsive and always listens to the xustomer’s needs—prompt and curteous service at its best. Kevin is willing to get to the bottom line within minutes—not hours on end. Carl goes the extra mile with providing helpful assistance with new car operations and his follow-up with questions is immediate. A+. More
Great to work with! Had initially worked with Criswell through Mouamen Moustafa to get a ton of information, details, and pricing on a very particular Diesel equipped Gra Had initially worked with Criswell through Mouamen Moustafa to get a ton of information, details, and pricing on a very particular Diesel equipped Grand Cherokee High Altitude with Quadra Track II. I had worked with another Jeep Dealer to get a very similar GC (with Quadra Drive II) equipped the way I wanted, that particular arrangement fell through as they did not fully understand or meet my needs, even though I was ready to buy. I reconnected with Criswell, Mr. Moustafa said the deal we worked out was still on the table. I then showed up to start the purchase paper work on Labor Day, but since Mouamen was not available, I worked with Marco Brown, who deftly led me through the nuances of a Jeep GC during a test drive and was very amenable to meeting my trade in needs. Bottom line up front... I drove home in a new 2018 Jeep Grand Cherokee. I appreciated the openness and willingness they took to work with me, but most importantly, I am very much appreciative of the integrity shown by all members of the sales staff I worked with. More
Amazing Customer Service Julius, Marco and Thong were by far the best team of sales at a dealership I have worked with. My wife and I were looking to trade in my Escape for a Julius, Marco and Thong were by far the best team of sales at a dealership I have worked with. My wife and I were looking to trade in my Escape for a Wrangler and they used all of their knowledge to find a vehicle that satisfied our needs and also stayed within our budget. We couldn't be happier with the professionalism and character that Criswell showed during this whole process. Will definitely be coming back! More
Awesome Experience! We purchased a 2019 Cherokee from Criswell. Last week, Marco and Julius were more than helpful (we couldn’t exactly decide what we wanted). All we wer We purchased a 2019 Cherokee from Criswell. Last week, Marco and Julius were more than helpful (we couldn’t exactly decide what we wanted). All we were looking for was an honest, transparent buying experience and Marco and Julius Provided it for us. More
AMAZING EXPERIENCE The customer service we received from our salesman Alex and the sales manager Ahsan was incredible. Alex kept in touch with us as we traveled 7 hours The customer service we received from our salesman Alex and the sales manager Ahsan was incredible. Alex kept in touch with us as we traveled 7 hours to their dealership. Alex had the vehicle parked out front and was very knowledgeable in showing us the options. My wife and I had an amazing experience and would highly recommend this dealership based on our experience. More
Leon is WONDERFUL to work with!!! Leon is so pleasant and knowledgeable to work with, my husband and I have worked with Leon on our last 2 Grand Caravan purchases. He is absolutely won Leon is so pleasant and knowledgeable to work with, my husband and I have worked with Leon on our last 2 Grand Caravan purchases. He is absolutely wonderful to work with! I recommend anyone going to Criswell to ask for Leon Travis, you won't be disappointed!! More
Compass 2018 Purchase Recently purchased a 2018 Compass, having some mileage issues. I would NEVER return to this dealership!! For starters, after finalizing the pap Recently purchased a 2018 Compass, having some mileage issues. I would NEVER return to this dealership!! For starters, after finalizing the paperwork to purchase my new car, I had to wait a week for the car to arrive. Which I had no issue with, but after being made aware the car was on the lot because I called the dealership. I decided to drive to the dealership to pick up my new car, that being said Connor was not there because I had not made him aware that I would be stopping by since I didn’t think his presence was needed since it was just a few signatures required on my end to finalize the transaction. Upon arriving to the dealership to pick up my new car, another car salesman (Leon) approached me to let me know that Connor was off and that they work off commission and would need to return at a later date to purchase my car. WORST CUSTOMER service!!! I responded with letting him know that all the paperwork was completed and that I wanted to see the car since it had just arrived. He walked me to see the car and had another gentleman take me for a test drive, that being said… He made sure to tell me that I should not to ask this gentleman any questions because apparently this gentleman didn’t know anything about cars and was slow in his eyes. I was shocked that he would even say that and let alone just throw me off to another sales person that wasn’t even part of JEEP. I test drove the car and had to come back the following day to pick up my vehicle because no was able to aid me finalizing the transaction. The next day, I went to purchase the vehicle and told Connor, that he did not need to be there since I drove the car and was ready to sign the final papers with the accounting team. Connor decided to go above and beyond and come in on his day off and make sure I would have a smooth transaction. That did not happen because clearly the accounting team at Criswell, do not seem to have their affairs in order. After signing papers and leaving, I thought the headache was over. I was mistaken; the car is not getting the mileage it was advertised to get! I reached out to the dealership and was given the run around and of course was told that the car needed to be “broken in” and that they would be following up with me to make sure the mileage got better or they would get me my old car. Well that did not happen because NO ONE FOLLOWED UP!! So Ashan just tried to smooth the situation over quickly and never followed up. I was only reached out to by the dealership because I put a poor review online. No one wanted to pay attention to my concern when I tried to calling the dealership multiple times and sent multiple emails. I kept getting forwarded to the manager’s voicemail who was out on vacation!!!! After posting the poor review online, I was reached out by Ashan and asked to give the car some time and that he promised to make it right. While being asked to give the car some time, I was asked to remove my post. They had no problem to reach out to bug me to sign paperwork regarding the missing title paperwork. I drove to the dealership to sign the paperwork they needed to process at the MVA. After signing that document, I was asked to come back the following week to sign a limited power of attorney to transfer the title. They wanted me to sign a blank document because they could not be bother their accounting team to fill out the details with the correct mileage on the vehicle. I was told that the accounting team is very particular and they did not want to mess the form up so they wanted me to sign a blank form. VERY SKETCHY!! At that time they mentioned that they would be following up regarding my concern about not getting proper mileage. Julius said he would be personally following up and making sure they got my car looked at. A week later, and no one has followed up!!! They just try to tell you want you want to hear and get you out the door! All of this should have been completed upon purchasing the car. THIS HAS BEEN THE WORST EXPERIENCE EVER!!!! More