Criswell Honda

Beyond great My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a My wife and I were heading home to NW Ohio early Jan 16th when the tire pressure warning light came on just as we hit I-270N. Not wanting to chance a flat tire in a snowstorm, I exited at Father Hurley Blvd and pulled into a shopping center. My wife found the the Honda dealer in Germantown on her non- GPS phone. A patient woman ( Tina? or Tania?) in service figured out where we were from the names of the shops and gave us directions to Criswell Honda. When we pulled into the service dept.,a young white man quickly directed me to an area where the tires could be checked and inflated. My wife went to the customer lounge. An older black man checked our tires and inflated all of them to the proper pressure. He then reset the tire pressure warning light. He was very efficient, helpful, friendly and courteous. There was no charge and no paperwork. I moved our 2014 Accord outside and went to the customer lounge to get my wife. Our only complaint is that the service was done so quickly that my wife did not have time to finish her delicious coffee. We will be returning to Wash. this year and dropping off a plate of cookies for the service dept. if we can find Amaranth Drive again. More

Great customer service! This is our second purchase from Criswell Honda! This time we dealt with Dominique and he was just amazing to work with and we highly recommend him to This is our second purchase from Criswell Honda! This time we dealt with Dominique and he was just amazing to work with and we highly recommend him to anyone who's looking to purchase and new Honda! The transaction was seem less and smooth. Thank you again Dominique for your great service! More

Above and beyond! I cannot put into words how amazing our experience with Kwame has been. Kwame was extremely friendly and professional, going above and beyond to m I cannot put into words how amazing our experience with Kwame has been. Kwame was extremely friendly and professional, going above and beyond to make sure we were comfortable and understood everything about the whole process. He walked us through many of the features of the 2018 civic we were looking to buy, taking the time ad energy to actually show us how each one worked rather than simply describing each feature. I have never met a more caring and knowledgeable salesperson, and 100% will be referring him to others. We could not be happier with our purchase and highly recommend Kwame! More

Excellent experience Our first buying experience at Criswell Honda was excellent. Michael Kelley took outstanding care to meet our needs. He was patience and professiona Our first buying experience at Criswell Honda was excellent. Michael Kelley took outstanding care to meet our needs. He was patience and professional. He explain in clear detail of the safety features that the new car has and how each feature works. Michael diligently made sure the car buying process went smoothly. Our car was cleaned and prepared ready to be on the road after financing was done, with our phones bluetooth connected and functioning seamlessly. Overall an excellent experience. More

Salesperson Was Great! Knew I wanted a late model, low mileage hybrid, either Volt, Prius or Accord Hybrid. Truecar.com showed me a 2015 Honda Accord Hybrid at Criswell. I Knew I wanted a late model, low mileage hybrid, either Volt, Prius or Accord Hybrid. Truecar.com showed me a 2015 Honda Accord Hybrid at Criswell. I communicated with the salesperson who reached out to me, and made an appointment to test drive. I rolled up and saw the car--looked sharper than I expected! Phil Meilleur was the salesperson I had dealt with over the web, and he was there to greet me. This is A-1 service from a salesperson, can't say enough good about Phil. Drove the car, loved it, bought it with my bank's pre-approved bank check. Phil even set my iPhone to the car bluetooth! Since I was driving a rental after an accident, he arranged to have it returned and I drove out and home in the Accord Hybrid. Thanks Phil! Love the car, and really appreciate your help. Highly recommend Phil for service and knowledge of the vehicles he sells. More

Very Impressed with Criswell team Senior sales rep Kevin Ferguson helped me get the car I was looking for, and for the price I was looking to spend. Kevin is a dedicated professional a Senior sales rep Kevin Ferguson helped me get the car I was looking for, and for the price I was looking to spend. Kevin is a dedicated professional and made my buying experience very positive. In general buying a car can be a stressful, uneasy task that no one really looks forward to. It has been a while since I have bought a new car and I am glad I found Kevin Ferguson at Criswell Honda. I also met Rameez Haq, sales manager. The car I bought was priced MUCH higher at other dealerships and Kevin & Rameez worked the price to the dollar I was looking to spend. Rameez told me that their goal was customer satisfaction. Which I am very satisfied! By the way, I drove 150 miles from central VA to buy this car. More

Best customer service ever The sales person, Natasha was awesome. When I first went there, she introduced many kinds of vehicles and did the test drive for us. Total took abou The sales person, Natasha was awesome. When I first went there, she introduced many kinds of vehicles and did the test drive for us. Total took about 3 hours. She was very patient. I didn't buy the vehicle on that day and she didn't show any madness on her face. All I saw on her face was smiling. I felt I owed her this business and I went back there couple days later to purchase the car. Natasha was very knowledgeable and friendly. I give her 10 star! I would definitely go back to her in the future! More

Great Job at Criswell Honda I give Criswell Honda a 5 Star Rating for exceptional service during my new car purchasing experience. The entire sales process was done very professi I give Criswell Honda a 5 Star Rating for exceptional service during my new car purchasing experience. The entire sales process was done very professionally and put me at ease that I made the right decision to purchase the car at Criswell. Hats off to Kwame Odum, my salesperson. He did a great job in explaining the entire process and most importantly, delivered on all agreed upon parts of the purchase. I would recommend Criswell and Kwame to anyone needing a new car in the future. More

Go for the Oil Change, Not the Repair Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Wer Honesty, I will definitely stick with you guys when it comes to my oil changes and check-ups, but when it comes to repairs, I will be taking it to Werking Automotive. Several friends have recommended them as a company that's not about ripping their customers off with such high costs. The fact that the part was $250 was a little disappointing, but what's even ridiculous is that labor cost more than that. Rip-off! More

Helpful and mind of my time Helpful and Dominque made sure I was given the right information of the car. Overall I was given the time a customer should be given. Helpful and Dominque made sure I was given the right information of the car. Overall I was given the time a customer should be given. More