Criswell Honda

Car buying made easy Kevin was WONDERFUL! He was able to work with us on our limited budget and made the whole experience easy and delightful. He was a straight shooter, Kevin was WONDERFUL! He was able to work with us on our limited budget and made the whole experience easy and delightful. He was a straight shooter, which both my husband and I appreciated. He has is able to have a great rapport with all in the family and makes you feel at ease. I'm thankful for his support through what can be a very stressful experience. I HIGHLY recommend working with him! The finance department was also very nice and amiable and willing to work with us. We are thankful for the whole experience and team. More

Three great experiences in last 3 years I have taken 3 leased vehicles from crisswell Honda in last 3 years and every deal has been dealt professionally and courteously. I highly recommend c I have taken 3 leased vehicles from crisswell Honda in last 3 years and every deal has been dealt professionally and courteously. I highly recommend criswell as they keep good care of customers and especially repeat customers are always given due benefits More

Painless as possible! Kevin was a breath of fresh air! He went out of his way to make my experience a great one! Thank you for making the process as painless as possible! Kevin was a breath of fresh air! He went out of his way to make my experience a great one! Thank you for making the process as painless as possible! More

Easiest car buying service ever Kevin was great to work with. Once he knew what I was interested in, we got straight down to business in a no nonsense way. Kevin was great to work with. Once he knew what I was interested in, we got straight down to business in a no nonsense way. More

Excellence Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance pers Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance person Jim who kept "strongly insisting" that I get this warranty and that warranty. By the time that finance was done with this practice called "add ons" the sales representative gets an incentive and/or a commission out of the sale. They had a field day with me. When I called today "Kye" of the sales managers there at Criswell Honda said to me and I quote "we're not allowed to make a profit". Your not supposed to make a profit when it takes advantage of others. DON'T GO HERE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF. #ripoff #pissedoffcustomer #poormanagement #greedy #fake A year later January 2017, I came back to cancel all of my warranties and the Finance representative said to sign the warranty and let him submit it. I waited 8 weeks so I called the warranty company. They said and I quote "there was never any cancellation sent in." I was extremely perturbed and called the fiance manager (she immediately cancelled all the warranties totaling 2450 dollars (I checked my car statement.) Ms. Johnna Nagiecki was extremely helpful and courteous! Thank you Ms. Nagiecki! I had came here on 03/12/2017 to purchase a new vehicle. My experience was nothing short of amazing. Natasha Parsard showed amazing customer service as well as proper decorum and demeanor towards me. I had a great experience this 2nd time around coming to purchase a vehicle from start to finish. Natasha was very amiable and an amazing person and mother. Thank you Natasha for making my visit a memorable one! Keep being you Natasha! More

Great car buying experience Jae was fantastic. We recently purchased a 2014 civic. So happy with the experience and overall would buy from them again in the future. Victor (finan Jae was fantastic. We recently purchased a 2014 civic. So happy with the experience and overall would buy from them again in the future. Victor (finance) was very knowledgeable and quickly processed my paperwork. More

Some hiccups but otherwise excellent Kevin Ferguson helped me get my dream vehicle. I have been tracking the production and development of the new 2017 Honda Ridgeline since it was first Kevin Ferguson helped me get my dream vehicle. I have been tracking the production and development of the new 2017 Honda Ridgeline since it was first debuted in early 2016. I've been talking to Kevin about it every time I went into the dealership for service on my 2006 Element....asking what the trim levels would be, the pricing, and when they would start being delivered to the dealerships. I was one of his first calls when the first Ridgeline hit Criswell Honda and one of his first test drives in the RTL-E trim. Since that first drive, I knew that I had to have this truck. Negotiations and discussions started in late September, and when we both discovered that the trim level and color I wanted amounted to a vehicular version of a unicorn, we both set to work trying to figure out how to make this unicorn real. I'm not going to lie that it wasn't difficult, in fact it was pretty difficult, resulting in months of waiting, trying to get dealers to trade, and trying to understand how the Honda customer ordering process worked. The good news was that since I wasn't hurting for a new vehicle, I was able to wait out the process. In the end (five months later) both Kevin and I had rattled enough cages that Honda was finally producing my truck, for me, only me, to be sold only to me. Kevin wouldn't even let anyone look at the truck once it arrived and everyone knew that the truck was already spoken for. On top of everything, Kevin understood the difference between a simple transaction and understanding how to treat a long-term loyal customer by making sure I wasn't handed off to everyone on the sales team, was straight forward in both what he could and couldn't do, and by making sure I got the best possible deal for my unicorn. By the time I drove off the lot, I not only had my dream truck, but have firm partner in Kevin for all my future car buying needs. More

Good services excellent My first Honda Accord was purchased in 2005 for my wife,four year later i purchased a 2009 Honda Accord for me.Criswell Honda is best dealership in th My first Honda Accord was purchased in 2005 for my wife,four year later i purchased a 2009 Honda Accord for me.Criswell Honda is best dealership in this area. More

Second Car Purchase - Excellent and easy experience All staff is helpful and very friendly. Second car purchase was a Civic Hatchback Touring, great value with all safety features for a young driver in All staff is helpful and very friendly. Second car purchase was a Civic Hatchback Touring, great value with all safety features for a young driver in this case. Helpful sales and knowledgeable about all functions of the cars. 100% customer service all round. Excellent finance representative also, again very knowledgeable, provided good advice and found multiple ways to save on finance rate and first time driver discounts. Would recommend this dealer and go back again. More

Outstanding Sales and Service Professionals I just bought my third Honda Fit at Criswell Honda in Germantown. I keep coming back to Criswell Honda because of the stellar and consistent service I just bought my third Honda Fit at Criswell Honda in Germantown. I keep coming back to Criswell Honda because of the stellar and consistent service throughout, year in and year out. But most importantly, if you are in the market for a new car, I highly recommend you work with Dominique Vattuone. He is a gem of a person and very knowledgeable and friendly in helping you get the best deal possible for your car. This is the second time he has helped me buy a Honda and I love my new car. Thanks Dominique for your always concierge-level of service when helping your customers make a new car purchase. More