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Criswell Honda

Germantown, MD

4.8
3,001 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 3,001 reviews

November 29, 2020

Quick process for purchasing my new car. I knew what I wanted snd what I wanted to pay. In and out in 2 hours. Great experience! More

by Noni_roan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ferguson, Steve Maroney, Frank Tucto
Dec 01, 2020 -

Criswell Honda responded

It's our pleasure to help, and it's wonderful to see that everything was completed quickly and to your satisfaction! We value your business and look forward to helping with any future automotive needs.

November 28, 2020

A three hour tour....taken for a ride. One of the most unpleasant experiences of my life. Sales agent agreed to AMEX auto purchase program price online via email but refused to honor it or negotiate to m More

by matthewca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Hicks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Criswell Honda responded

We are sorry to see that your experience at Criswell was anything less than positive and appreciate you taking the time to share this feedback. Comments such as these help us to address any areas that will improve the overall customer experience for all customers. Again, we apologize for this experience and welcome you to reach out if we can be of service in the future.

November 26, 2020

Natasha was very pleasant to work with and she helped us find the right vehicle for our needs. Natasha highlighted and explained to us the popular features on the CRV Hybrid. We would buy another car from More

by jmtota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Criswell Honda responded

It's exciting to see that you had an all-around outstanding experience at Criswell while working with Natasha. Don't hesitate to reach out if you have any additional questions. We are always happy to help.

November 25, 2020

Ms Pei was very helpful, and very delighted to work with. I would definitely go back to her for my future car need. All of my cars are from Honda since 2003, the Cr-V is my to go car. I brought both of More

by Jennie
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Dec 11, 2020 -

Criswell Honda responded

Thanks for continuing to allow us to work with you on all of your automotive needs! We appreciate this wonderful review and look forward to seeing you soon.

November 25, 2020

Haven't used any other Dealer and will not since Criswell Honda has the right team doing great work with every customer! I bought my vehicle from this Dealership and I personally haven't had an issue in rega More

by D.Cousar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Joya, James Spradlin
Dec 15, 2020 -

Criswell Honda responded

Thank you for your continued patronage and for taking the time to share these positive comments with us. We value the opportunity to work with you on all of your automotive needs and look forward to your next visit with us.

November 24, 2020

Pei Pei is the best. She is very patient to listen to your concerns and needs and try her best to help you find the right car and price for you! Highly recommended! More

by yuyuanzhen0810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
November 23, 2020

Pei Pei went above and beyond! She helped us select a car that fits for our family. Thank you again, Pei Pei, for being so kind to us :) More

by AIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei, Pei Pei Tsai
Nov 25, 2020 -

Criswell Honda responded

We're so happy to see that Pei Pei took care of all the details to make sure your new car suits your family. Don't hesitate to give us a call if we can help in any other way.

November 23, 2020

1. I never go to a dealer to buy a car since I had a very bad experience with the dealer when I bought my sienna van 15 years ago. 2. This time I want to try a Honda dealer to see if they can change my bad More

by Joyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa, Kevin Ferguson
Nov 25, 2020 -

Criswell Honda responded

We're so happy to see you had an excellent experience at our dealership! It's wonderful to read this detailed review of your recent car buying experience with the team at Criswell and know that our staff delivered a standout purchasing process from start to finish. If you ever need anything else from us, please feel free to give us a call or stop by.

November 23, 2020

Pei Pei is awesome, especially if you don't have much time to search the car by yourself. She listens to your needs and defines the right car doe you. I would highly recommend anyone who values positive More

by AthenaC
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Nov 25, 2020 -

Criswell Honda responded

Thanks for the recommendations! It's rewarding to read such a positive review of your recent car buying experience.

November 22, 2020

Pei Pei, Kevin and Esteban made the process go by fast from trade-in to purchase of new car. Went to trade 2017 Civic EX. More

by DPat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Mesa, Kevin Ferguson, Pei Pei Tsai
Nov 24, 2020 -

Criswell Honda responded

Thanks for choosing to work with the professional team at Criswell Honda! It's fantastic to see that you enjoyed an easy and efficient car buying event with the help of our friendly staff.

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