Criswell Maserati - Alfa Romeo

One of the best car buying experiences I've had I called the dealership the morning I purchased a '19 Levante and Alberto picked up the line. We were both direct and he was respectful of my time an I called the dealership the morning I purchased a '19 Levante and Alberto picked up the line. We were both direct and he was respectful of my time and very professional. I live 150 miles away, in Pennsylvania, and Alberto gave me a fair price on the purchase of the Levante and the trade-in of my used Audi. The car was ready and in great condition when I arrived. There was not much of a negotiation process which was great. I let Alberto know that I was an informed buyer and he very quickly offered a price that was reasonable, especially given that the color combo and trim I selected is a popular choice. Given that Alberto was direct and fair from the start, I did not have to negotiate at all. I wish all car buying experiences were like this. You'll be lucky if you have the opportunity to make a deal with Alberto. He is a good guy and he makes the dealership look good. More

Fantastic Car Buying Experience! This was my first car purchase so I did hours and hours of research. I found 2 specific cars that were my favorite so I decided to go visit both - a H This was my first car purchase so I did hours and hours of research. I found 2 specific cars that were my favorite so I decided to go visit both - a Honda Accord and a Toyota Camry. Both were exactly what I was looking for in price, mileage, and age. They are both reliable makes/models so my decision was to be determined by driving each car. I chose to visit the Camry first because I wanted the Accord more based off of looks, and I wanted to be sure I see both. Needless to say, I knew I wanted to check out the Accord after visiting the Camry. From when I first called Criswell Maserati and spoke with Karifa, I could tell how friendly he was and even gave me his personal cell phone number so we could text if anything changed or if I had any questions. When I arrived at the dealership, he was just as warm and friendly as I expected. He works at a Maserati dealership so a little Honda Accord probably isn't that big of a sale for him, but he made me feel very important and did everything he could to help me - what a guy! I saw the Accord, sat in it, and knew right away this was exactly what I wanted. I mean, come on, if it was good enough for a Maserati dealership to hold onto and sell, I knew was way beyond good enough for me. Karifa wasn't pushy, answered every question I had with expertise and even helped me setup my own car insurance on the phone. He was awesome to work with and if I ever consider purchasing a Maserati in the future (let's hope that's even possible) I will 100% go straight to him. I consider him my friend and genuine person that anyone would be lucky enough to work with. I also had the pleasure of working with Chrystie (I'm sorry if I didn't spell your name correctly!!) with financing the car. She was incredibly knowledgeable, gave me great tips for building my credit and really made the car-buying process easy. Thank you again! I expect nothing less from a dealership that sells cars worth over one hundred thousand dollars, but still...I had an amazing experience purchasing my car and I think anyone would benefit from working with these individuals when looking for a car. I fortunately found one that was within my price range at a dealership that was way out of my league, nevertheless, they treated me like I was purchasing the best car on the lot. Thank you guys again! You made me LOVE buying my car and helped me find MY car. I cannot recommend them enough. More

I had a great experience purchasing my 2018 Alfa Giulia TI Alberto was extremely helpful in arranging this long-distance purchase. His patience, courtesy and professionalism made this a great experience. And Alberto was extremely helpful in arranging this long-distance purchase. His patience, courtesy and professionalism made this a great experience. And I love the car! More

Outstanding experience with James Tan and Criswell Maserati I had the pleasure of visiting Criswell Maserati recently to take a look at a Maserati Ghibli and was politely assisted from the moment I walked in th I had the pleasure of visiting Criswell Maserati recently to take a look at a Maserati Ghibli and was politely assisted from the moment I walked in the door by James Tan. James was absolutely outstanding to deal with! He was very attentive to my many detailed questions from the start and was extremely patient with all of my requests including multiple test drives and even putting the Ghibli side by side to my old car (Mercedes E350) to measure size differences and compare features. Since Criswell has such a large inventory of Maserati's to choose from, James had to move several other cars for me to test drive the specific one I was interested in - he did so with professionalism, patience, and with no pressure on me for a sale. Thanks to the attention I got from James (he spent an entire afternoon with me) and his facilitation of me getting a great deal on the Ghibli, I bought it and drove it home that afternoon. As part of the overall process, the Criswell sales manager Robert Buchanan was also friendly and easy to work with and the finance/business manager (Krystie Zhang) was also outstanding in getting me a great financing arrangement. I highly recommend Criswell Maserati and James Tan as your go to person when you get there! More

Impressed in every way From my knowledgeable sales person (Danny) to the extremely thorough and quick finance expert (Krystie), this purchase was the best experience I have From my knowledgeable sales person (Danny) to the extremely thorough and quick finance expert (Krystie), this purchase was the best experience I have ever had at a dealership. I have purchased at least 5 other males from dealerships and nothing compared to the treatment and professionalism of the team at Criswell. I look forward to a long and exciting relationship with this dealership! Thank you for the Alfa Romeo! I will be back for a two-seater soon! More

First Class Experience I have been thru more than a few luxury car dealerships and the experiences have varied greatly. Recently I purchased a Maserati Quatroporte from Cris I have been thru more than a few luxury car dealerships and the experiences have varied greatly. Recently I purchased a Maserati Quatroporte from Criswell Maserati andhad the please with dealing with Alberto Zamorano. I was by far my most pleasurable car purchasing experience to date. Unlike many prior experiences in which the salesperson is intent on "adding another sale" to the car purchase , like an extended warranty or special gel coating, Alberto seemed more intent on having me enjoy the experience. I believe after hearing this was my initial Maserati purchase the refrain he used was "Welcome to the Maserati family". He showed a sincere intention in having me truly understand all the car's instrumentation before driving away from the showroom. Perhaps the best indcator of his dedication is that he was there at all for my pick up. I was coming in from out of town and the date I selected to pick up the car was Alberto's day off. Nonetheless, Alberto went that extra mile to come in on his day off and complete a wonderful sales experience for this clint. Thank you Alberto! More

Best car purchase experience I’ve had James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave me the time that I needed to make various decisions. James also took the time to fully explain and demonstrate driving features of the car during the test drive. He was very knowledgeable about the car and did a great job guiding me through the car’s information/entertainment system and convenience features. Thanks James! More

Anthony goes above and beyond any other Service Manager I took my Maserati in for its annual maintenance and had the pleasure of meeting Anthony Johnson. I have purchased a lot of vehicles, mostly high lin I took my Maserati in for its annual maintenance and had the pleasure of meeting Anthony Johnson. I have purchased a lot of vehicles, mostly high line, and always feel more comfortable having the dealer perform any work versus an independent shop. Obviously, over the years I've met and dealt with many different Service Managers, but none compare to Anthony. I was impressed with the initial meet and greet, explanation of work to be performed, explanation of completed work performed, and just how I was treated during my visit. I forgot to mention, I'd scheduled the appointment online, after hours, therefore, no one actually received my request for the 730am apt. Anthony was short-handed but asked the Technician to take a break from what he was doing, put my car on another lift, and go ahead and take care of me even though they were shorthanded and I didn't have an appointment on the books. Thanks Anthony, I'll be back for sure. Trey More

AWESOME EXPERIENCE with Alberto Zamorano I live in North Carolina and was in the market to purchase an Alfa Romeo TI Stelvio. I searched in NC, SC, and VA and had narrowed it down to two deal I live in North Carolina and was in the market to purchase an Alfa Romeo TI Stelvio. I searched in NC, SC, and VA and had narrowed it down to two dealerships. After speaking with Alberto, one of the Sales Specialists at Criswell Maserati & Alfa Romeo of Germantown, and working out a great deal, I went with Criswell. It was over a five hour drive, but upon arrival at Criswell, I met with Alberto and I was confident that I had made the right choice. He was very knowledgeable, professional, and helpful in answering all of my questions. The atmosphere at Criswell is both professional and relaxing and all of their staff was very courteous. I'll be returning in two years for my next vehicle. GREAT JOB to Alberto Zamorano and team!!! More

Great experience buying a Used 17 Acura ILX I bought a used 2017 Acura ILX with Premier Package for a very reasonable price at Criswell Maserati. James Tan was the salesman and he was very accom I bought a used 2017 Acura ILX with Premier Package for a very reasonable price at Criswell Maserati. James Tan was the salesman and he was very accommodating, allowing me to have the car inspected by a nearby Acura dealer. There were no hidden charges and I think I got a great deal. James also showed me how to use all of the cars features and electronics after the purchase. Recommended! More