Crown Acura

Understanding and Professional Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respe Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respectful of my time and makes every effort to ensure I have a loaner available and p/w ready to go. ALso - he is very communicative about anything they see, and always provides a recommendation on what Must/should/can wait to be done. I appreciate that he doesn't "sell me" (frankly, its a large part of why I'll ultimately buy more and stay loyal to the brand). More

MDX extended warranty repair service This service was a little different because our factory warranty had recently expired. We purchased an extended third party from the Acura dealer and This service was a little different because our factory warranty had recently expired. We purchased an extended third party from the Acura dealer and this was the first time we had to use it. John Shaw took care of everything. The service was quick while I waited in a very nice lounge area. The warranty paid the entire bill. More

2019 Acura RDX Gillian is awesome. I am a repeat customer (buyer) and have recommended her to others. Love my new Acura. Although I wasn’t quite ready to replace my Gillian is awesome. I am a repeat customer (buyer) and have recommended her to others. Love my new Acura. Although I wasn’t quite ready to replace my 2014 Acura. Auto accident made it a necessity. I was so safe in my collision with the air bags, and so fortunate to have walked away with minor bruises. highly recommend to everyone. More

Fantastic! Richard has helped us with our last 3 leases. He is efficient and makes the whole experience quick and easy. That means a lot to us as we are senior Richard has helped us with our last 3 leases. He is efficient and makes the whole experience quick and easy. That means a lot to us as we are senior citizens with health issues. More

Wonderful Experience I may have hung on to my beloved Honda CRV for a few extra years because I didn't want to deal with any car sales people to replace it. I began my I may have hung on to my beloved Honda CRV for a few extra years because I didn't want to deal with any car sales people to replace it. I began my process with a phone call...which was handled courteously & helpfully by the sales manager. The next day, we went in and were helped by Gillian. She answered all our questions...many of which were probably silly..and she accompanied us on our test drive. She was a wealth of information...really knew the car and understood our needs. I had to sleep on our big decision. The next day, we returned to complete the deal. Kyle was an absolute saint...carefully, patiently and efficiently teaching us all about our beautiful new car...even when it started getting late in the day. He never rushed us and was very thoughtful. Highly recommend this dealership. More

Kyle and Jacob were great! What a fantastic experience at Crown Acura today all due to Kyle and Jacob! Both were extremely knowledgeable regarding Acura products and their servi What a fantastic experience at Crown Acura today all due to Kyle and Jacob! Both were extremely knowledgeable regarding Acura products and their service was impeccable. More

Standard Service with outstanding performance As per usual John Shaw was his best. My MDX was. Serviced right, clean and quickly. This vehicle is my fourth I have purchased and this kind of servic As per usual John Shaw was his best. My MDX was. Serviced right, clean and quickly. This vehicle is my fourth I have purchased and this kind of service keeps me coming back. More

Best Salesman Ever I am one that typically does not like the car shopping experience, but from the moment I met Chris I knew this would be different. Chris was extremely I am one that typically does not like the car shopping experience, but from the moment I met Chris I knew this would be different. Chris was extremely knowledgeable about the product and even the differences from the 2005 TL that I was replacing. He was extremely friendly and not pushy in any way. He was also going to come in on his day off for me to pick up my car. When we made arrangements to pick up the car we had told Chris that we were going to be pressed for time. They had all the paperwork ready to go and we were in and out of there, unlike some other experiences we have had at other dealerships. Leslie Magruder was fantastic and also had all of the financial papers ready to sign. She was very efficient and not did put pressure on us to buy some of the other protection packages. Overall a terrific experience as I have come to expect from Crown Acura. This is the fourth car that we have bought from Crown and I would highly recommend this dealership. More

Bad dealership Poor training of employee. I do not appreciate the way way they conduct business. Very sneaky and not honest. Unfortunate that they are still in busi Poor training of employee. I do not appreciate the way way they conduct business. Very sneaky and not honest. Unfortunate that they are still in business. More

Worst experience If you can, just avoid this place! Especially avoid working with Leslie Magruder and Keith in finance, they are the MOST unprofessional people I have If you can, just avoid this place! Especially avoid working with Leslie Magruder and Keith in finance, they are the MOST unprofessional people I have ever encountered. I'm not sure how this place is even still in business. More