Crown Hyundai

This is the second time I have worked with this service center in the last two months. The first time I could not get a call back no matter how often I tried. I waited months for a replacement part. I h center in the last two months. The first time I could not get a call back no matter how often I tried. I waited months for a replacement part. I had to drive to the service center each time I wanted to make contact. Finally, just before my vacation was to start, I was desperate and they got the part. I left for vacation. This time, about 6 weeks later, I am just back from vacation and my 2015 Genesis was falling apart throughout the trip: AEB system down, gas tank cover won't close, USB port not charging, Auto Hold not working, exterior mirror not opening/collapsing. Once again I am trying to call Angelique, the only rep who handles Genesis. Again, no call back. No call back. I need to go to another dealer's service center. Lesson: Do not buy Hyundai in the future. More

For the attn of the Service Manager/Director. This makes the FOURTH car we've bought from them, and we won't be back for another. When we bought this from Justin (who we had no problem with), we This makes the FOURTH car we've bought from them, and we won't be back for another. When we bought this from Justin (who we had no problem with), we had no problems and as usual we bought a $969 extended warranty. We recently tried to get repair work done on the dent warranty and got the total run around. After leaving messages for 2 days my husband (who was in the business himself for over 25+ years) he finally went up there and was given the name and phone number of the company. Today we called the owner of the company who explained that he was very sorry but the dealership has to call, make a claim, at which point they make an appt to have the work done. This service department is ridiculous, from simple oil changes to tire rotations, they are unable to perform the simplest of work. Don't sell something you haven't trained your staff how to do a simple claim on, now we have to wait 3 months to have the a/C fixed on our veloster N. Ridiculous More

I want to purchase a part because their service department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is highway robbery. They should not try to take it vantage of their customers. But then again, I guess they need that money to build a big fancy car showrooms And the part I bought was OEM More

Terrible service. took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have s took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have said due to high volume and they are planning to expanding. In other word, you should not get any maintenance there. On the top it all off, you have to wait in a weird box container without any provided service while you are waiting. Horribly unreliable car and even worse dealer. IF YOU WANT TO GET SERVICE, STAY AWAY FROM CROWN HYUNDAI! More

Worse place to get a call back regarding a recall/problem and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying they will have someone in sales contact me. No show of care for me, no pride in their product or standing behind their product. I paid to have a car that cannot be driven due to a recall/bulletin of problems and they cannot see the issue until October 4 months away. My car is totally not safe to drive and no mechanics will touch it because of the bulletin. Guess customer care/customer service is not in their vocabulary. I cannot be without transportation this long but cannot get any help. I cannot even get past the scheduling desk to explain my situation. Was told to bring the car in and leave it and they will look at it when they get a chance just to tell me if they will honor the recall/bulletin. Pretty sad I cannot even get to speak to a manager. Pretty sad no one cares. More

I dropped my vehicle off June 9th per a corporate scheduled appt because the lawsuit covered the replacement engine lifetime and at courtesy in Tampa they replaced the engine however the oil sensor w scheduled appt because the lawsuit covered the replacement engine lifetime and at courtesy in Tampa they replaced the engine however the oil sensor was immediately malfunctioning. Communication is important and Jarett was neglectful in getting back to me. He ignored my calls after the initial feedback of what was wrong with the sensor. I called and said that if corporate wasnt going to cover to finish the engine replacement that was never properly finished i would pick up the car and just leave. He ignored my calls and didnt call back. So 15 days later on a Saturday when my spouse could finally accompany me, we went to pick up the vehicle. The car was worse than when we dropped off, they didnt fix the problem, Didnt give me feedback on if it was going to be covered by corporate and now the front bumper has a significant carve like dent, the air conditioning isn't working and the tire pressure was low. He played unaware that he didn't receive the voicemails straight to his voicemail inbox. i understand people are busy but i found this entire episode neglectful, horrible on communication, unprofessional and careless. I would never recommend Jarrett or this dealership. Unfortunately he was our rep after the previous one left who was excellent. More