Currie Motors Ford of Frankfort

Great service I originally bought my Ford Escort new from Currie Motors in 1999. I'm lucky as I commute to work on trains so after 20 years it just cracked 100,000 I originally bought my Ford Escort new from Currie Motors in 1999. I'm lucky as I commute to work on trains so after 20 years it just cracked 100,000 miles. But time and winter salts did the underbody and I had to get a new vehicle. When I saw the specials they had on 2018 close outs I knew after 20 years of support that Currie could help me out. I called ahead, they set me up with Alex, and it all went smoothly. He asked me about what I needed and was looking for and then showed me two cars which he thought would match what I wanted. The first was nice but the second in blue well, that's a favorite color. They went through all the paperwork fairly quickly and I was driving home in the new vehicle. More

UNABLE TO FIX ISSUE & HORRIBLE CUSTOMER SERVICE I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at I purchased a 2019 Ford Transit from Sutton Ford. Three weeks later, the “Park Fault” warning light appeared. I brought the vehicle in for service at Currie Motors because of these reviews and John, the service writer, was very nice and accommodating. He connected me with a loaner car while my vehicle was in the shop. Three days later, I was notified my vehicle was fixed and ready for pick-up. I picked up the vehicle on March 1st. As soon as I turned out of the Currie Motors parking lot, the “Park Fault” warning light appeared again. I immediately returned to the dealership, but was told I would need to come back another time because they don't have a loaner vehicle for me. I did not receive a call from the dealership. Instead, I followed back up and was finally scheduled to come back on March 11th to drop off my vehicle for inspection. It is now May 9, 2019. My vehicle has been at Currie Motors since I dropped it off two months ago. Currie Motors is unable to fix the issue on my brand new vehicle. Over the past two months I have been given several loaner vehicles, however, all are sedans and unsatisfactory in accommodating my personal and business needs. When I noted my vehicle in service is a van and I would need a larger vehicle as a loaner, I was told there was nothing they can do. After contacting Ford Corporate, they made me aware of the option of going to a rental car company and they would cover $60 a day. Also during this time I was told my vehicle was likely unrepairable and I should file paperwork under the Illinois Lemon Law to initiate a buyback by Ford. To fill out this paperwork, I needed the full service report from the dealership. I went to Currie Motors to make this request. Unfortunately, Judi Gumila, the service manager treated me rudely and unprofessionally. She tried to prevent sharing the necessary documents and paperwork—providing several excuses and lies. Eventually, she came forward with the needed documentation once I stated I would get my lawyer involved, if necessary. STAY CLEAR of SERVICE AT THIS DEALERSHIP. I have had nothing but issues with them. I have copies of all of my correspondences with the service department at Currie showcasing the horrible service and lack of knowledge in attempts to service my vehicle. There are many other options for Ford service. Go to one of them. More

Fantastic They were so helpful in striking a deal for the car I wanted!! They worked fast and made sure it was the right deal for me! They were so helpful in striking a deal for the car I wanted!! They worked fast and made sure it was the right deal for me! More

First Car Pete was my sales guy and I told him what I want in a car and my price range and he found and showed my car and it was in my price range so I bought i Pete was my sales guy and I told him what I want in a car and my price range and he found and showed my car and it was in my price range so I bought it. He was very friendly, customer focused and went above and beyond to show off every car we test drive. I would recommend him to anyone I know who is looking for a car. More

GREAT EXPERIENCE Cornelius was very helpful and accommodating. Everyone was friendly and made the process smooth. I would highly recommend working with Cornelius. He w Cornelius was very helpful and accommodating. Everyone was friendly and made the process smooth. I would highly recommend working with Cornelius. He will have you in and out in no time. More

Battery replacement Everything went well. Have never touched the battery myself since purchasing the Explorer. Checked the battery and found the positive post was cor Everything went well. Have never touched the battery myself since purchasing the Explorer. Checked the battery and found the positive post was corroded. Attempted to clean it and found the positive post moved both sideways and vertically. Left it alone and took it to my dealer to have it inspected. Never experienced this in my life and they replaced it for a $50.00 copayment after some discussion. More

service The staff at currie motors are very knowledgeable they will help you in anyway that they can. I just love Currie Motors always have a great experien The staff at currie motors are very knowledgeable they will help you in anyway that they can. I just love Currie Motors always have a great experience. More

Very friendly Friendly atmosphere Staff helpful Would recommend dealership always trying to answer all your questions. Even after the sale they were willing to Friendly atmosphere Staff helpful Would recommend dealership always trying to answer all your questions. Even after the sale they were willing to see what they can do for a small ding in my door. More

Great customer service. Alex and Adam provided excellent customer service. I’d definitely recommend them. They worked with me on price and helping me find the right car that Alex and Adam provided excellent customer service. I’d definitely recommend them. They worked with me on price and helping me find the right car that I was looking for. More

axle was good sales person to dealer with an the manager good sales people and the manager helped out alot also the only problem i had with currie motors is that when i got the truck the head rest had coffe good sales people and the manager helped out alot also the only problem i had with currie motors is that when i got the truck the head rest had coffee stains and had a burn hole in the passage seat! i got a protection package and had to bring it back for them to rust proof it an stain resist it? they said they would fix the hole? but it looklike they didnt do anything but wash it! the stain was still there and so was the hole More