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Curtiss Ryan Honda - Service Center

Shelton, CT

4.8
166 Lifetime Reviews Review Dealership

166 Reviews of Curtiss Ryan Honda - Service Center

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October 22, 2020

"Sebastian Fonseca, III was ABSOLUTELY OUTSTANDING in his..."

- David Raslavsky

Sebastian Fonseca, III was ABSOLUTELY OUTSTANDING in his level of Service in every detail of my experience today! He also explained THOROUGHLY all work done!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Fonseca
Oct 23, 2020 -

Curtiss Ryan Honda responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

October 22, 2020

"I have Bought several cars from Curtiss Ryan Honda I..."

- Vtarducci

I have Bought several cars from Curtiss Ryan Honda I recently bought my CRV in for service and was immediately helpful by Paul Paul was very helpful and knowledgeable the service department was able to pinpoint the problem right away and they were able to fix it in a timely manner it put mY Mind at ease that Curtis Ryan was taking appropriate measures with their employees and their customers amid this pandemic I was highly where I would highly recommend Curtis Ryan for service and sales

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul In-service
Oct 23, 2020 -

Curtiss Ryan Honda responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

October 21, 2020

"I have been a customer for 16 years. Very happy with all..."

- lnj58

I have been a customer for 16 years. Very happy with all staff members who are always customer centric. Today I was taken care of by Kaitlyn who is a terrific asset to the Curtiss Ryan Team. She kept me in the loop through out the day of what was needed. I found the price to be fair and truly appreciate their service. Would recommend this Dealership for your Honda needs!! LJ

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Recommend Dealer
Yes
Employees Worked With
Kaitlyn Nolan
Oct 23, 2020 -

Curtiss Ryan Honda responded

Thank you so much for your thoughtful review! Reading reviews like this couldn't make us happier. We look forward to assisting you in the future!

October 21, 2020

"I was extremely pleased with the stellar customer service..."

- Liz C.

I was extremely pleased with the stellar customer service that I received from Sebastian Fonseca. He explained everything thoroughly and made sure I was very comfortable as I waited in the lounge area. He was thoughtful and kept me updated as I waited with my young son. Once my car was ready, he made sure that it was washed and to my liking. Mr. Fonseca went above and beyond and even helped me load my bulky stroller into my trunk. It’s little things like that that make all the difference when it comes to customer service. I will definitely be returning in the future and I will also refer my friends and family.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Fonseca
Oct 23, 2020 -

Curtiss Ryan Honda responded

Thank you so much for your thoughtful review! Reading reviews like this couldn't make us happier. We look forward to assisting you in the future!

October 21, 2020

"Let me start off by saying over all I had a great..."

- J

Let me start off by saying over all I had a great experience getting my car serviced at Curtiss Ryan as always. My service advisor Sebastian was especially good. He went above and beyond for me. He kept me informed every step of the way what was going on. He was so nice and explained everything to me. I will definitely continue to come back to Curtiss Ryan for all my service needs.

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Fonseca
Oct 23, 2020 -

Curtiss Ryan Honda responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

October 21, 2020

"Very pleased with the service advisor Kaitlyn Nolan she..."

- HBTLb

Very pleased with the service advisor Kaitlyn Nolan she was so friendly and sweet. Overly accommodating and eager to do a great job! I highly recommend this place hands down the best experience and everyone seemed to have a great time doing their job.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Nolan
Oct 23, 2020 -

Curtiss Ryan Honda responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

October 20, 2020

"Being a first time car buyer, I felt I received the best..."

- vleonzi

Being a first time car buyer, I felt I received the best care in Ed and Cole's hands. I walked into Honda with my mom, neither of us having a clue. Cole approached us and was willing to help. All of my questions were answered immediately and thoroughly making sure I understood everything completely. Every time I called the office I was helped right then and there and did not feel rushed on the phone or that I was being a bother. Calls were always answered cheerfully and welcoming! I was able to test drive various cars and receive a breakdown of each make, model, features etc. with COVID-19 precautions. Seats were covered and each car was sanitized before and after ever test drive. I was made and given copies of the cars I was interested in, with the prices written out and broken down so I was able to take it home to look over with my parents and to see what worked best with my budget! Cole even stayed "after hours" with me to answer all of my questions, again without me feeling rushed. When it was time to pick up the vehicle, Honda even offered to pick me up at my house and bring me in to the dealership because I was having difficulty finding a ride. I was amazed! I felt that I had received the best deals and feel very safe in my Honda Pilot. I am constantly getting compliments on the vehicle, inside and out! I am very satisfied with my Honda experience and Vehicle. I will definitely be referring Honda to family and friends! If you are interested in Honda, definitely go to Curtiss Ryan Honda in Shelton, CT and be sure to ask for Cole Crotta and Ed DeMarseilles!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ed DeMarseilles
Oct 21, 2020 -

Curtiss Ryan Honda responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

September 12, 2020

"Sebastian Fonseca in the service department was..."

- cfortin

Sebastian Fonseca in the service department was unhelpful, unclear about the issue, did not do the work he said would be done, and condescending. When met with criticism and question, he proceeded to corner the customer when they came to pick up their car and call them unprofessional. He is the unprofessional one and failed to do his job.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Sebastian Fonseca
Nov 10, 2020 -

Curtiss Ryan Honda responded

Service Manager tried by phone and email to talk about your concern. He never received a response from you. Your repair was covered by Curtiss Ryan Honda Goodwill assistance to help with the repair required. With a hole in condenser from a rock going thru it, that is not something the warranty would cover. You may call Bob Griffin the servie manager if you would like to discuss this matter

June 27, 2020

"We have bought the last two cars from Jim Cossette, have..."

- plahr

We have bought the last two cars from Jim Cossette, have been very pleased and recommend Curtiss Ryan everyone - if they ask or not. The newest Civic recently had the A/C unit replaced - under warranty - no cost to us!! The service was done in under 4 hours thanks to Sebastian and the service crew. Our gratitude and thanks to all!! P.S. I bought my first new car when I got out of the Army in 1967 from Curtiss Lincoln Mercury - a 1967 1/2 Cougar G/T. Pleased then and still pleased with Curtiss Ryan.

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Recommend Dealer
Yes
Employees Worked With
Sebastian Fonseca III
Jun 29, 2020 -

Curtiss Ryan Honda responded

Thank you so much for your thoughtful review and your loyalty to Curtiss Ryan! Reading reviews like this couldn't make us happier. We look forward to assisting you in the future!

June 23, 2020

"Went in for an oil change and multi point check. Was..."

- Geri W

Went in for an oil change and multi point check. Was helped by Sebastian almost immediately. The service was done in a short time. Sebastian went over all of the checks that were done and updated me on everything I needed to know. Sebastian was very friendly and helpful and professional. He went above and beyond to answer all my questions. Made me feel special and almost like family. Will definitely be very happy to work with him again. Overall, very happy with Curtiss Ryan Honda and the Service team. Five stars👍

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Recommend Dealer
Yes
Employees Worked With
Sebastian .....5 Stars!!!
Jun 24, 2020 -

Curtiss Ryan Honda responded

Thank you for taking the time to share your comments and feelings about Sebastian! He is a valuable team member that goes above and beyond to meet our clients' needs, and we are so pleased that was your experience. We'll pass along your kind words to Sebastian!

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