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D'Arcy Hyundai - Service Center

Joliet, IL

4.9
455 Reviews
Call Service Center (815) 725-5200

455 Reviews of D'Arcy Hyundai - Service Center

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July 15, 2023

Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Campobasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Skirp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department manager and staff
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Jul 20, 2023 -

D'Arcy Hyundai responded

Bryan, we apologize for the inconvenience. We understand sometimes if a vehicle was sitting on the lot of a while, it can cause the breaks to make noise for lack movement. We try to do whatever possible to ensure we try to resolve the issue and apologize for the lack of availability in the appointments. We do advice if you have the time, to walk in specially when the issue is pressing to ensure someone can assist. Since the pandemic unfortunately we have not had the normal amount of service loaners available due to lack of inventory; we apologize for the inconvenience. If you were not treated with respect, we sincerely apologize as it is something we don't condone. We will look into the matter. Thank you for the feedback. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

Jul 29, 2023 -

Bryan responded

Regrettably ~ the response that Darcy given is incorrect and dishonest I had about 5000 miles on my Hyundai Santa Cruze when My brakes started the vibration and loud noise. I told Darcy that my car was unsafe to drive that I had a bad brake problem with the possibility of broken/damaged parts and that I felt my car was unsafe to drive. That the car that came with a 100,0000 mile warranty and could they please check to make sure the car was safe to drive, which Hyundai Darcy refused to do! Darcy Hyundai failed me… Pandemic or not - I needed help! I was clear about the issue ~ Both the service manager and the store manager of Darcy Hyundai. stated “there’s nothing I can do” “no loaners, or time to check your vehicle. you have to wait” My fix was I took the Hyundai to a different trustworthy car dealer “Dralle Watseka” I traded the vehicle for a different vehicle, I will never purchase a vehicle from Darcy again! The Darcy experience was a great financial loss to me

Helpful
July 15, 2023

Everything went well! I’Good to see Leroy for ride home. see you next time More

by Barblvgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leroy
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Aug 03, 2023 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback with our online community; we are glad everything went as well as expected while you were here with Leroy. Thank you for your kind words and allowing us the pleasure of working with you. Congratulations on your new vehicle. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725-5200

Helpful
July 14, 2023

I had an oil change and some other work done . I was very pleased with the service and explanation of the services provided. Austin was very professional and helpful with the information. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Aug 03, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful
July 12, 2023

Clean waiting room and friendly staff that kept me informed while my car was being serviced. More

by jim597
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful
July 02, 2023

Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c More

by meldee4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Kociuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Skirp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
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Aug 03, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful
July 01, 2023

Convenient appointments, reminders, friendly, prompt service, comfortable waiting room I would certainly recommend D’Arcy More

by lynncapua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Flynn
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Aug 03, 2023 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback with our online community; we are glad everything went as well as expected while you were here. Thank you for your kind words and allowing us the pleasure of working with you. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725-5200

Helpful
June 25, 2023

Efficient, friendly, punctual,. Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know wh More

by rlacl
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dominick Skirp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time visit our service department and allow us the pleasure of working with you. We are glad your visit with Dominick went well, if there is anything else that we can do for you now or in the future. Please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful
June 23, 2023

Great courteous staff and excellent service. Pleasant and comfortable wait experience. Didn't have to wait longer than estimated. More

by sarapantazes
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dominick Skirp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time visit our service department and allow us the pleasure of working with you. We are glad your visit with Dominick went well, if there is anything else that we can do for you now or in the future. Please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful
June 18, 2023

I dropped my car off for a repair. It was done within an hour. I was notified promptly when my car was ready for pickup. More

by tdg26064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful 1
June 13, 2023

Great service! Staff works well with costumers. I go to D’Arcy for all my car needs. More

by Mityah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

Helpful
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