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DCH Brunswick Toyota

North Brunswick, NJ

Overview
Employees
Reviews
4.5
1,734 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
Contact Dealership

1504 US-1

North Brunswick, NJ

08902

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Showing 1,734 reviews

June 19, 2024

Wait time was more than 2 hours but service was very good. Video shared gives good confidence to be aware of car condition. More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

The people in the service area are very friendly and knowledgeable. The new service area is too small and doesn’t include a car wash. More

by SABRIAELLIS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback. While we're glad to hear that our team provided you with good customer service, it's disappointing that we fell short in some areas. Thank you for bringing it to our attention! We appreciate your business and hope to see you again. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

I ask them to clean my engine bay yesterday and never do it, still dirty😕😕😕 More

by VICENTE QUIAMBAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Peralta
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback, Vicente. Quality customer service is always our number one priority, and we're sorry that we fell short of your expectations. Please don't hesitate to reach out to us directly to discuss, we are always happy to help here at DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

Service staff is has Very organized. procedures. Examination included video explanation of finding and recommendations. Only used routine service when visiting the service department. More

by dwalters4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

Worst service ever did. Don’t recommend for anyone. damaged my vehicle . Tries to get rid of me. More

by Dash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

I got my tire flat on Sunday Morning June 16, 2024 to fix my tire I got my appointment on the DCH website via chatting. It was so easy and I am glad to got this appointment. More

by NAVEDAKHTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. Glad we were able to get you in quickly and get you back on the road! We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

The people attending good made solution of the problem and the dealer is nice and close to my house and the appointment are soon More

by CESARl_0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. More

by Ilona.lachina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

DCH Brunswick Toyota responded

IIona, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

DCH Brunswick has been very good my car, I’m glad to have someplace to get my car taken care of More

by gaudain53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

DCH Brunswick Toyota responded

It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

jeffrey was absolutely great to work with. i’d recommend this toyota to others only because of my experience with him More

by JMAS0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Geoffrey delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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