DCH Kay Honda

I started my experience with Marc over the phone who was extremely helpful. We then met Eric at the dealership and he did everything in his power to get us in the car we wanted. The financing was just as ea extremely helpful. We then met Eric at the dealership and he did everything in his power to get us in the car we wanted. The financing was just as easy and it was the easiest car buying experience by far and I’ve bought 4 cars in the last 6 years More

Eric was good dude, honest, not pushy, extremely helpful and understood our needs. Very satisfied with our experience and would definitely recommend DCH to others and understood our needs. Very satisfied with our experience and would definitely recommend DCH to others More

Five stars for the internet department, they really communicated with me. However, the sales department including the manager unfortunately sold me a 2021 CRV with $1500 dealer mark-up price, they knew communicated with me. However, the sales department including the manager unfortunately sold me a 2021 CRV with $1500 dealer mark-up price, they knew I was paying cash which I believe most dealerships hate most. In addition, they also included overpriced non-factory items such as alloy wheels locks $199, the door edge film $199, all-weather mats $345, Perma plate $299, nitro fill tires $299, secured theft protection $599 (this is so overpriced!) despite me BEGGING them to remove all non-factory items. These unethical dealership maneuvers should be illegal. Their email banner says that they have transparent pricing, but its the opposite. In their email invitation to me, it says quote " other dealerships in the area will quote you a price that does not include that, and then surprise you when you arrive at their location with this and other hidden fees." I was the one who got surprised. While waiting for the manager's final quote, I asked my sales guy Jim, what does DCH mean? He replied Delivering Customer Happiness. While driving home with my new CRV, I felt like the customer's happiness was not delivered. More

Had a pleasing experience with allysia and Pat....they are both very knowledgeable about what they do and made buying a car in these difficult times extremely easy. are both very knowledgeable about what they do and made buying a car in these difficult times extremely easy. More

Everyone was very pleasant!They took my car in right away ! They would update me when my car would be done ! I would definitely recommend this dealership to my friends ! They would update me when my car would be done ! I would definitely recommend this dealership to my friends More

Best car buying I’ve ever experienced. Very patient and understanding of my wants & needs! Took their time finding the right car for me. I was able to get the exact car I came in for in a reasonable time! understanding of my wants & needs! Took their time finding the right car for me. I was able to get the exact car I came in for in a reasonable time! More

Each time I've come into the office, the representatives have been very friendly and inviting. The work is always done in a timely manner. My last visit I was having a very stressful morning. The represent have been very friendly and inviting. The work is always done in a timely manner. My last visit I was having a very stressful morning. The representative named Andrew was so patient and sincerely helpful. This brought by stress level down and actually made my visit a pleaure More

Eric made me feel 100% good a out what I was buying. I really enjoy my vehicle and if I were to do it again I would want eric helping me out with all his knowledge. really enjoy my vehicle and if I were to do it again I would want eric helping me out with all his knowledge. More

This was the quickest & easiest car buying experience in my life! Justin & Mike were fabulous! I dreaded going into a dealership based on past experience & they changed my opinion. I would highly recomme my life! Justin & Mike were fabulous! I dreaded going into a dealership based on past experience & they changed my opinion. I would highly recommend this dealership. More

Waited 20 minutes for someone to acknowledge. Had appointment already and had to wait for oil change more than 2 hours. Price is higher than other dealers. appointment already and had to wait for oil change more than 2 hours. Price is higher than other dealers. More