DCH Paramus Honda

I’ve been a loyal customer of DCH Paramus Honda for years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir Karagoz was our sales rep – a real gentleman who always helped us honestly and respectfully. But everything changed after he retired. In 2022, I came back to buy another car for my daughter – a 2023 Civic Sport. That’s when I got my first taste of betrayal. They pushed the “market shortage” excuse and charged me $5,000 over MSRP. I didn’t want to ruin the moment for my daughter, so I stayed silent. But I never forgot. Then came the real fraud. I had purchased the Lifetime Oil Change Program, but when my daughter recently went in for an oil change, they charged her $74.95 She didn’t know better and paid it. When I saw the invoice at home, I was shocked. We called them, and of course, they played the “Oops, our mistake” game and issued a credit. But it didn’t stop there. I went in later for rim repair and transmission fluid change. Guess what? On the invoice, I saw the $74.95 credit – but right below it, they added a $75 “miscellaneous” charge to cancel it out! How stupid do you think your customers are?! This is manipulation and fraud, plain and simple. You’re hoping people don’t check the details. I did. And from now on, I’m done with DCH Paramus Honda. I will never recommend this dealership to anyone, and I advise everyone to double-check every line on their invoices. Do not trust them blindly. DCH Honda has gone from trustworthy to shady. More

I recently had to service my car at Honda in Paramus and Hamad provided me this excellent service of helping me book my appointment. He was very helpful. The service was done very efficiently with no troubl Hamad provided me this excellent service of helping me book my appointment. He was very helpful. The service was done very efficiently with no troubles at all. More

I have a 2022 Honda Pilot with 27,000 miles and it's already causing me problems, and the worst thing is that they say I no longer have the warranty. I had a lot of faith in the Honda, but now it's let already causing me problems, and the worst thing is that they say I no longer have the warranty. I had a lot of faith in the Honda, but now it's let me down. More

Natasha was extremely helpful & compassionate. She helped me get through a very stressful time. I couldn’t have gotten through it without her knowledge and guidance. She was a joy to work with She helped me get through a very stressful time. I couldn’t have gotten through it without her knowledge and guidance. She was a joy to work with Lydia More

Frank is very professional and very knowledgeable. He never disappoints to diagnose problems correctly and in a timely fashion. I’d recommend this dealership and service department to anyone looking f He never disappoints to diagnose problems correctly and in a timely fashion. I’d recommend this dealership and service department to anyone looking for top notch quality. All around great experience. I love this place.. More

Britney at the service center was wonderful to have helping us. She was quick helpful and a joy to deal with. If you guys can clone her you’ll have the best service center in the country. Thanks again helping us. She was quick helpful and a joy to deal with. If you guys can clone her you’ll have the best service center in the country. Thanks again so much Britney! More

I had a fantastic experience with Mark H! He was friendly, knowledgeable, and made the entire process smooth and stress-free. I really appreciated his honesty, patience, and clear communicati He was friendly, knowledgeable, and made the entire process smooth and stress-free. I really appreciated his honesty, patience, and clear communication. Thanks to Mark, I drove off with a great car! More

Riondo R. is an exceptional service advisor. He is highly professional, meticulous, and incredibly helpful. He ensured all my requests were fulfilled, and I wa is an exceptional service advisor. He is highly professional, meticulous, and incredibly helpful. He ensured all my requests were fulfilled, and I was completely satisfied with the services. Without a doubt, I will be returning to Riondo for all my future auto services. More

Very caring employees and they made me feel like I was a very important person. I will always go back to Paramus Honda very important person. I will always go back to Paramus Honda More

Great service …Great patience… made sure I was happy with what I was getting as well as giving me many options with details & knowledge of each car and what would fit with my lifestyle. what I was getting as well as giving me many options with details & knowledge of each car and what would fit with my lifestyle. More