DCH Wappingers Falls Toyota

30,000 mile It was time for the 30,000 mile service. Dena handled the transaction very efficiently and courteously. She called me to let me know when the car wa It was time for the 30,000 mile service. Dena handled the transaction very efficiently and courteously. She called me to let me know when the car was ready. More

Given false information This dealership was responsible for the damage to my VCS sensor, how ever they billed me for the repair. They also called me to notify me that I had p This dealership was responsible for the damage to my VCS sensor, how ever they billed me for the repair. They also called me to notify me that I had passed inspection, but reversed their decision when I had to pick up the car. Dealship said that my rear Sway Bar needed to be replace and that the charge was going to be $470.00. I got the feeling that this dealership was setting me up to spend more and more money on my car. Turns out that a Sway Bar in other auto repair shops will only cost from $150-$250. I have no faith in the service department of this dealership. More

Didn’t have repair work done. I didn’t have service on 8/2. Please correct your records on my vehicle. I got a call from your sales rep about my service to my vehicle. This survey I didn’t have service on 8/2. Please correct your records on my vehicle. I got a call from your sales rep about my service to my vehicle. This survey request was prompted by incorrect records? More

Great service and great car Melissa, Rocky and Jeffrey were great to work with and gave us a great deal on a new 2018 Highlander SE. They go all out to give you a good experience Melissa, Rocky and Jeffrey were great to work with and gave us a great deal on a new 2018 Highlander SE. They go all out to give you a good experience and are straightforward about pricing. Highly recommended! More

Always Professionally Handled Once again, my overall experience with the service group was excellent. Allison is very knowledgeable, pleasant and attentive, and the mechanics do a Once again, my overall experience with the service group was excellent. Allison is very knowledgeable, pleasant and attentive, and the mechanics do a great job! More

Great Service and amazing people! Great Service beginning to end. Car needed to stay on the dealer for a few days. They hook me up with a temporary car that fit my family needs, while Great Service beginning to end. Car needed to stay on the dealer for a few days. They hook me up with a temporary car that fit my family needs, while they worked to expedite my car repairs. Everything was done professionally, on time and as expected. I will highly recommend this dealer and service area. Great Team and Great experience. More

Problem with infotainment system. The problem with the phone link was fixed quickly, but I requested the system be tested. This was done and there was a software update which was inst The problem with the phone link was fixed quickly, but I requested the system be tested. This was done and there was a software update which was installed. This solved a multitude of problems with the system. Toyota should advise their customers when any update is available for the infotainment system. More

Simple and easy process. My experience at DCH was excellent. They're salesman, Michael Newsham, was patient, highly knowledgeable and very informative. Gave me multiple opport My experience at DCH was excellent. They're salesman, Michael Newsham, was patient, highly knowledgeable and very informative. Gave me multiple opportunities to test drive different Vehicles until my decision was made. I would highly recommend this dealership to anyone. More

service Your people are always there to answer any question you have so thanks to all of them.Your service is great and the wait time is not that long and we Your people are always there to answer any question you have so thanks to all of them.Your service is great and the wait time is not that long and we have coffee and bagels while we wait cannot get better than that> More

Used 2012 Hylander Nathaniel was courteous and patient with us through our car buying process. When we had questions ,he was knowledgable and prompt in responding to us Nathaniel was courteous and patient with us through our car buying process. When we had questions ,he was knowledgable and prompt in responding to us. He was great! More