DCH Wappingers Falls Toyota

Great customer support Great Service, Kathleen worked hard to get part and deal with extended warranty company on approving service. Once part came in I was contacted and sc Great Service, Kathleen worked hard to get part and deal with extended warranty company on approving service. Once part came in I was contacted and scheduled to bring car in. More

satisfactory Because as a widow who knows nothing about cars, I felt comfortable and like I could trust you. My husband always used your service. Deana was espec Because as a widow who knows nothing about cars, I felt comfortable and like I could trust you. My husband always used your service. Deana was especially kind and helpful I have had other s in the past who have not been. More

Excellent customer service extended to me by:DANA &Dave Dana Remondo greeted me and extended her AWESOME knowledge and customer service when she interviewed me. Dave Church extended his AWESOME knowledge Dana Remondo greeted me and extended her AWESOME knowledge and customer service when she interviewed me. Dave Church extended his AWESOME knowledge of my RAV IV by explaining all to me. KUDOS to both of them!!!!!! More

60k mile service Kathleen was excellent. She advised me on what was needed at this interval. She followed up while I was waiting.Wait time she advised was accurate. Kathleen was excellent. She advised me on what was needed at this interval. She followed up while I was waiting.Wait time she advised was accurate. More

Defective rain gaurd The people at DCH are all professinal and are alway ready to help you with any problem you may have with your car they are ready to help you the minut The people at DCH are all professinal and are alway ready to help you with any problem you may have with your car they are ready to help you the minute you come in to thhe service dept. Could not ask for nicer peeople. More

Used Car Purchase My experience with DCH was very positive. They had a nice selection of used vehicles, their online prices matched what was on the lot, and a comparis My experience with DCH was very positive. They had a nice selection of used vehicles, their online prices matched what was on the lot, and a comparison of their prices showed that they were generally close to the low range of prices per Edmunds, Kelly BB, and NADA. My sales person was Melissa Sinapi. She was friendly, polite, and knew the features of the car I was looking at. She was also very helpful on the phone with the insurer. This is my second purchase in 5 years from DCH. They will continue to be a consideration when I am looking for a used car. More

A little disappointed at the Service Center I'm a little unhappy about the service center. The service department spent 2 weeks installing a new engine on my car. When I went in to pick it up th I'm a little unhappy about the service center. The service department spent 2 weeks installing a new engine on my car. When I went in to pick it up the check engine light was on. It turns out that the mechanic who installed the engine had cut off the wiring that feeds power to the VSC sensor. I couldn't pass inspection so I had to return my RAV4. Whats worse is that they may charge me to repair the VSC sensor when I believe they are responsible for breaking it. More

$70 for an oil change - outrageous! When I went in for the service I had a coupon for $54.95, which I always do, which is also not a deal for an oil change, but the service is typically When I went in for the service I had a coupon for $54.95, which I always do, which is also not a deal for an oil change, but the service is typically good. My bill has never been over $59.41, with tax, which they confirmed when I went there. When I went to check out they said over $70, and they looked up my past history which was not long ago, and saw that I never paid that much. They could not explain why I was being charged more, and also did not charge me what I paid in the past, instead they just lowered it down to $65, which is unreasonable. They stated they could not lower it down to the $59.41 I paid in the past, which is very poor customer service. I will say the service the technicians do on the car is great, but the prices and customer service ruin the entire experience. More

New car purchase My goal was to trade in my current vehicle, to purchase a Hybrid vehicle. Initially I was going to lease, then changed my mind and decided to purchase My goal was to trade in my current vehicle, to purchase a Hybrid vehicle. Initially I was going to lease, then changed my mind and decided to purchase instead. They were patient with me, and I never felt pressured in any way. More

Inspection Will only use dch wappingers falls and Evin as a service advisor. The whole staff is great. I have been using them for years now. Will only use dch wappingers falls and Evin as a service advisor. The whole staff is great. I have been using them for years now. More