DCH Wappingers Falls Toyota

Knew exactly what we want with internet pricing This is the first time that I didn't have a problem when we went to pick up the new car. It was detailed as promised and the paperwork was complete a This is the first time that I didn't have a problem when we went to pick up the new car. It was detailed as promised and the paperwork was complete and accurate. Never had this experience with other Toyota dealerships (2) or other brands that I've purchased in the past. Finally, a positive new car buying experience! More

thank you! Everyone went out of their way to be helpful. On delivery day of my car Michael went over all the controls with me and was very patient when answering Everyone went out of their way to be helpful. On delivery day of my car Michael went over all the controls with me and was very patient when answering questions, I appreciate that. I was trading in a Camry I had purchased here 6 years ago and was pleased to see my old salesman Pinkal had been promoted to manager, well deserved. I was disappointed not to get what I wanted for trade in value but overall I am very pleased and will probably return for my next car. More

Pleasant Experience My visit to this dealership is always pleasant. The environment is clean and comfortable and the waiting time was acceptable. The staff is a pleasure My visit to this dealership is always pleasant. The environment is clean and comfortable and the waiting time was acceptable. The staff is a pleasure to deal with and very professional. More

Great experience with sales team Poor experience with servic I purchased a used car from DCH Wappingers Falls Toyota. The sales team that took care of me was great. Took the time to make me feel like a valued cu I purchased a used car from DCH Wappingers Falls Toyota. The sales team that took care of me was great. Took the time to make me feel like a valued customer. The service departs on the other part not so good. I drooped off the vehicle to get a DTRL bulb fixed and in the process the front fender was damaged, When I brought it up to the used car service writer she stated the damage was there. I explained to her that her detail dept had just repaired a chip on the same fender. She walked away to speak to her Manager and left me standing in the parking lot. The Manager brought the car in and kept it for another day to fix the issue. I brought the car back the following week for a shake in the steering wheel. The dealer kept the car for 2 days and could not find the issue with the car. i came back to the dealer took the mechanic with me and was able to demonstrate to him the shaking on the steering wheel. They kept the car for another day, I was called the next day being told they drove the car and could not find an issue. what was interesting is the gas gauge was on the same spot as the day before when I left the truck and it was only driven for 1 more mile. No paper work or service note from that stop. I would not recommend using the service department at this dealer. They may be good at fixing Toyota's but their experience with other brands is lacking. More

Great Everyone was knowledgeable and friendly. The work performed was as expected and professionally done. The product they applied to my frame looks even a Everyone was knowledgeable and friendly. The work performed was as expected and professionally done. The product they applied to my frame looks even and consistent. Overall great experience. More

New car Tiffany was awesome!!! I’m so in love with my new car. The overrall experience was fast and amazing! Naeem was great as well. Just excellent all the w Tiffany was awesome!!! I’m so in love with my new car. The overrall experience was fast and amazing! Naeem was great as well. Just excellent all the way through. More

Recent maintenance service went great! Thank you for making this maintenance service visit go so well. Learned that I needed new tires and brakes but felt no pressure to purchase at that ti Thank you for making this maintenance service visit go so well. Learned that I needed new tires and brakes but felt no pressure to purchase at that time. Mike Giordano was helpful, knowledgable and went the extra mile to evaluate our warranties to see if the services were covered, not all of the service representatives do that. Thank you Mike! More

Quick Service Despite the waiting room being quite crowded, my car was done in about an hour and I was on my way! Alicia was friendly and helpful with my internet a Despite the waiting room being quite crowded, my car was done in about an hour and I was on my way! Alicia was friendly and helpful with my internet access difficulties. More

Experience at DCH Toyota Everyone at DCH Toyota is very professional and friendly. They always sit and explain all the work that needs to be done. Not pushy at all to get it Everyone at DCH Toyota is very professional and friendly. They always sit and explain all the work that needs to be done. Not pushy at all to get it done that day. Always have a good experience with all the people that work there. My lease is up on my Rav4 next Aug will definitely go back for another More

Fast Service, Great Experience Dena greeted me as soon as I arrived and got my car right in. The waiting area is great and helps the time fly by. I was in and out in under an hour f Dena greeted me as soon as I arrived and got my car right in. The waiting area is great and helps the time fly by. I was in and out in under an hour for my 10,000-mile oil change/service and NYS inspection. I have bought/leased 8 vehicles over the years from DCH. The staff at DCH Wappingers Toyota is great and this is why I will continue to buy/lease from them. More