DCH Wappingers Falls Toyota

Radio and communication screen issue. Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole pro Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole process and a real asset to the team. More

Great from start to finish. Allison was a pleasure Upon entering first person I seen was Allison .My Appt was 745 am. Very rarely do you see a welcoming smile at that time of the morning. She was welco Upon entering first person I seen was Allison .My Appt was 745 am. Very rarely do you see a welcoming smile at that time of the morning. She was welcoming me with a nice smile. Very professional from start to finish Whom ever was the Tech that did my oil change is to be commended also. I got my truck back with no oily hand marks on the hood upon closure. My towel on drivers seat was not all messed up either. More

Execelent My service advisor was very helpful in getting me a truck for me to use while mine was being serviced. She is always very helpful and curteous Evi My service advisor was very helpful in getting me a truck for me to use while mine was being serviced. She is always very helpful and curteous Evin Calderon was very helpful also More

Great service Manager and staff are so professional in all they do in getting the job done what you bring your car in for and not trying to do something that is not Manager and staff are so professional in all they do in getting the job done what you bring your car in for and not trying to do something that is not needed. More

Friendly and through service experience My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these c My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these concerns were thoroughly investigated and resolved in a reasonable time and the waiting area was very comfortable. I'm still haunted by the very poor radio reception in my 2012 Toyota RAV 4, however, Tom suggested that the radio might be defective and they will do everything necessary to resolve this on my next visit. This was a little disappointing as I had brought it in before this for investigation of the poor radio reception and would have expected that a through investigation would have been done then. Outside of the radio reception, I'm very satisfied with my RAV 4 and the service experience had been very good at this dealership. I'll be very ecstatic if the poor radio reception can be resolved at my next service visit. More

Great experience Everything that you could hope for in a service experience. From the service setup to the service reps professionalism and honesty to the technicians Everything that you could hope for in a service experience. From the service setup to the service reps professionalism and honesty to the technicians evaluation was top rated. the extended warranty that Toyota provided which allowed my torque converter to be replaced was followed up with a great service experience. Renewed my faith in Toyota’s which I have owned 8 different models over a forty five year span. More

EXCELLENT SERVICE AND KNOWLEDGE NATE WAS VERY FRIENDLY, KNOWLEDGEABLE AND UNDERSTOOD QUICKLY MY NEEDS. HE WAS ABLE TO EXPLAIN TO ROB HIS MANAGER WHO I HAVE KNOWN FOR YEARS AND WHO NATE WAS VERY FRIENDLY, KNOWLEDGEABLE AND UNDERSTOOD QUICKLY MY NEEDS. HE WAS ABLE TO EXPLAIN TO ROB HIS MANAGER WHO I HAVE KNOWN FOR YEARS AND WHO ALSO HAS TREATED AND DID TREAT ME WITH RESPECT AND PRIORITY. THE ENTIRE TRANSACTION TOOK ONE HOUR TO DECIDE BECAUSE THERE WAS NO GAME PLAYING. NATE KNOWS THE CARS AND WAS ABLE TO EXPLAIN TO ME ALL OF FEATURES VERY CLEARLY. HE AS WELL AS ROB TREATED ME WITH PRIORITY AND KINDNESS. THE ENTIRE EXPERIENCE WAS EXCELLENT, FRIENDLY, POSITIVE THANKS TO NATE AND ROB. I WILL ABSOLUTELY RECOMMEND THE DEALERSHIP IN GENERAL AND NATE/ROB IN PARTICULAR More

OIL CHANGE AND MULTIPOINT CHECKUP - NEW TIRES THIS WAS A REGULAR SERVICE AT 72 000.MILES IN ADDITION WE ASKED FOR NEW TIRES. KATHLEEN GAVE US GOOD ADVICE AND FILLED IN A FORM FOR A REBATE. SHE THIS WAS A REGULAR SERVICE AT 72 000.MILES IN ADDITION WE ASKED FOR NEW TIRES. KATHLEEN GAVE US GOOD ADVICE AND FILLED IN A FORM FOR A REBATE. SHE HANDLED EVERYTHING PROFESSIONALLY More

They worked with my budget I went with a budget in mind and Pinkal helped me with more options in order for me to stay within my budget. Wadie is a kind sales person but could h I went with a budget in mind and Pinkal helped me with more options in order for me to stay within my budget. Wadie is a kind sales person but could have shown more interest. I like the fact that their concern was not focused on whether I had the credit to make the purchase but to provide me with the plan that worked for me. More

Good Customer Service They treated me fair and was very helpful with giving me additional options. There is nothing more to say about my experience, it was very good. They treated me fair and was very helpful with giving me additional options. There is nothing more to say about my experience, it was very good. More