DCH Wappingers Falls Toyota

Disregarded Their customer service representative spoke to me as if I were a child that knew nothing about cars. Did not appreciate the disrespect I received Their customer service representative spoke to me as if I were a child that knew nothing about cars. Did not appreciate the disrespect I received More

Service Been going to DCH for service for over 15 years. They're the best dealership service center that I've dealt with and I've been to several. Been going to DCH for service for over 15 years. They're the best dealership service center that I've dealt with and I've been to several. More

Absolutely Amazing! They were genuine, professional, fair, honest and kind. They did everything they could to get me the car I wanted at a price I could afford and they f They were genuine, professional, fair, honest and kind. They did everything they could to get me the car I wanted at a price I could afford and they found discounts/offers I didn’t even know I qualified for. Hands down the best experience I’ve had car shopping. I love my new car and look forward to a continued relationship with DCH Wappingers Toyota. Special thank you to Dave, Rob, and Naeem. Thank you SO much! More

Very thorough inspection and good recommendations Personal advice from service adviser is valuable. Easy scheduling and shuttle service to nearby facilities and shopping. Communication during the serv Personal advice from service adviser is valuable. Easy scheduling and shuttle service to nearby facilities and shopping. Communication during the service is consistently good. No surprises when you pick up the car! More

Great customer service. After trying to deal with ideoendant garages for maintenance on my highlander I thought to try the dealer again. My recent experience with my indie to After trying to deal with ideoendant garages for maintenance on my highlander I thought to try the dealer again. My recent experience with my indie toon was excellent. The inspection was timely and there were no found issues. Recent service was for a clubking when I turned the steering wheel. Issue quickly diagnosed, part ordered, service done. The service personal we’re very nice. The courteousy driver is always prompt. Highlander drives better than before. More

Excellent Everyone was very helpful but mostly Kathleen crosbie she help me to get a great deal with my recall and I always go to Toyota in Wappingers because i Everyone was very helpful but mostly Kathleen crosbie she help me to get a great deal with my recall and I always go to Toyota in Wappingers because is close to my house and they are fast. More

Pleasant Service Advisor, poor work. Brought my Prius in for an oil change and NYS inspection. Was advised that the brake fluid needed to be changed and the front brake pads needed to be Brought my Prius in for an oil change and NYS inspection. Was advised that the brake fluid needed to be changed and the front brake pads needed to be replaced. I had the work done with a $500 plus bill. The next morning, the garage floor had a fluid stain on the floor. Thinking it was motor oil, I raised the Prius and checked for oil leaks. None was found. I looked at the brake fluid reservoir and noticed it was wet with brake fluid. I cleaned off as much brake fluid as I could. The next day I noticed it was still leaking. I brought the Prius back to service and was told that it was overfilled with brake fluid because the technician changed the brake fluid before replacing the brake pads. For $500 I would expect the technician to be properly trained on what service to perform first. Pleasant Service Advisor, poor technical training! More

Brake Service I brought 2015 Rav4 in for State Inspection and was informed that brake pads and rotors were needed on front wheels to pass inspection. Had been info I brought 2015 Rav4 in for State Inspection and was informed that brake pads and rotors were needed on front wheels to pass inspection. Had been informed on prior service visit that brake service would be needed as car was nearing almost 40, 000 miles. Gave green light for brake service to pass inspection and service was performed promptly. More

2018 Camry XSE V6 Purchase David was very patient and communicative during this sales process. The car was factory ordered in December, assembled on 1/26 and delivered on 2/14/1 David was very patient and communicative during this sales process. The car was factory ordered in December, assembled on 1/26 and delivered on 2/14/18. David was communicative the whole way, letting me know where the vehicle was during the allocation process. Once the vehicle arrived, Robert was able to assist with Financing through Toyota, providing a much better rate than my credit union. All of the options were selected, and all coverage options were offered and explained thoroughly. Daryl was briefed on the whole process, getting everything taken care of on the back end, and congratulating me on the purchase of the new vehicle. A painless process purchasing a vehicle, and support after as well. There appears to be a defect near my windshield (5 days into ownership), and some light body work may be required. A 5 minute visit is all it took for it to be reviewed, and awaiting a call back to schedule the repair. Great experience thus far and hope to continue doing business with this dealership and staff! More