DCH Wappingers Falls Toyota

Friendly staff The staff kept me updated on my wait. They were wonderful! I would highly recommend this dealership to my friends and family. Kathleen waa great! The staff kept me updated on my wait. They were wonderful! I would highly recommend this dealership to my friends and family. Kathleen waa great! More

Excellent Service. I went for maintenance of my RAV 4. It was done in timely manner and I was kept updated on the process. Service Representative was very knowledgeable I went for maintenance of my RAV 4. It was done in timely manner and I was kept updated on the process. Service Representative was very knowledgeable and explained things completely. More

Excellent Service Truck was brought in right on time and I was out in an hour. I liked the fact that all the upcoming service needs were captured and given to me. My se Truck was brought in right on time and I was out in an hour. I liked the fact that all the upcoming service needs were captured and given to me. My service person was very attentive to my needs. Thanks again, Rob More

insulting and outrageous I came in for a recall item, the passenger air bag. When I came in I spoke spoke to Mike. He asked if I needed anything else, oil change etc. I repl I came in for a recall item, the passenger air bag. When I came in I spoke spoke to Mike. He asked if I needed anything else, oil change etc. I replied no, nothing else. He said it would take approximately 2 hours to re-place the air bag. A half hour later He approached me with $865 worth of recommended repairs when I already told him I needed nothing else. So the first thirty minutes was spent going over the car looking for things to sell me. The car did not need a brake fluid change, new spark plugs, fuel injection service, or transmission fluid service. It did need license plate bulbs. So I had those re-placed. The rest was insulting to my intelligence. That if why I never go to DCH for routine service. Now this is no reflection on Mike who was courteous and doing his job as trained. My gripe is with DCH policy to go over the entire car when I said I was just there for the air bag. A half hour later,(one hour total) The car was ready. So the air bag only took less than an hour not two. The other hour was reserved in case I was stupid enough to authorize $865 in unnecessary repairs. I don't appreciate the tactics used to sell the customer. More

Great customer service I worked with Frank on tthe purchase of my new Toyota Highlander. This was the first Toyota I bought, and I buy a lot of cars. Probably 14 over the la I worked with Frank on tthe purchase of my new Toyota Highlander. This was the first Toyota I bought, and I buy a lot of cars. Probably 14 over the last 30 years. Frank was very knowledgeable about the product line and was able to help guide me to the Highlander SE. He was always available, helpful and best of all never tried to push me into things I wasn’t intereted in. More

Everyone was kind and professional. Dena was excellent. The only person I really interacted with was Deena. She was very personal and professional. She knew how to explain what needed to be done and why. Sh The only person I really interacted with was Deena. She was very personal and professional. She knew how to explain what needed to be done and why. She instilled confidence and trust. She should get a raise... More

First visit Our first visit to this dealer was quite a pleasant one. The staff was very professional and courteous . The waiting time was exactly what they said i Our first visit to this dealer was quite a pleasant one. The staff was very professional and courteous . The waiting time was exactly what they said it would be. The waiting lounge is so clean . The free coffee was delightful . More

Great service and gret car Juan has been so great with us since the moment that we walked in. Everything went smooth and we have no doubt that we would get a good deal and a won Juan has been so great with us since the moment that we walked in. Everything went smooth and we have no doubt that we would get a good deal and a wonderful car. He took his time with us to show us the car and explain everything with no sales pressure. He calls to ask if we have any questions or concerns and tell us what we need to do every single step. We love what we got. The Sienna is wonderful. When we picked up the car, it has been cleaned with license plate installed. We were so happy with the whole process. If we need another car, we will definitely come back to DCH. More

Car service Everything went smoothly. They took care of all the car needs. Mike was very nice & considerate. We were very pleased. All in all a good visit. Everything went smoothly. They took care of all the car needs. Mike was very nice & considerate. We were very pleased. All in all a good visit. More

Purchase of a new Tundra After moving some distance away from DCH Wappingers Toyota, I decided to reach out to Lee Burns and his team, when I decided to purchase another new T After moving some distance away from DCH Wappingers Toyota, I decided to reach out to Lee Burns and his team, when I decided to purchase another new Tundra. I did this for two reasons; I was disappointed at the level of service from my closer dealership and, secondly, I was already a big fan of Lee and his crew from a prior sale. In fact, I also made several referrals to family and friends, based on my initial experience. After another outstanding experience, I wouldn’t even consider another dealership, no matter how far I hade to drive. They provide such a great level of service, in a fun, respectful and professional environment. Lee has figured “it” out and has mentored his staff to pass “it” along to his customers. Keep up the good work and I will see you again. More